Position Title: Travel Sales Agent- PPC Campaign Company: Wizfair Travels Location: Udyog Vihar Phase 4 Gurugram Shift hours: Rotational shifts and offs Wizfair Travels, a leading travel agency specializing in providing comprehensive travel solutions, is seeking a dynamic and customer-focused individual to join our team as a Travel Sales Agent. This role offers the opportunity to assist clients in planning and booking various travel arrangements, including airline tickets, hotel accommodations, cruise bookings, vacation packages, and car rentals. Responsibilities: 1. Provide exceptional customer service by assisting clients with their travel inquiries, including destination information, flight options, hotel accommodation, cruise itineraries, vacation packages, and car rentals. 2. Utilize industry knowledge and expertise to recommend personalized travel solutions based on clients' preferences, budget, and travel requirements. 3. Process bookings and reservations for airline tickets, hotels, cruises, vacation packages, and car rentals using the company's booking systems and platforms. 4. Coordinate with airlines, hotels, cruise lines, and other travel partners to secure the best available rates and accommodations for clients. 5. Stay updated on travel trends, promotions, and industry developments to offer relevant and timely travel advice and recommendations to clients. 6. Handle inquiries and resolve issues related to bookings, cancellations, changes, refunds, and other travel-related matters in a timely and professional manner. 7. Provide support to clients before, during, and after their travels, including assistance with itinerary changes, travel insurance, and emergency situations. 8. Maintain accurate records of client interactions, bookings, and transactions in the company's database and systems. 9. Collaborate effectively with other team members to ensure seamless coordination and delivery of travel services to clients. 10. Meet or exceed sales targets and performance metrics as defined by the company. Qualifications: - Previous experience in travel sales or a related field is preferred. - Strong knowledge of airline ticketing, hotel reservations, cruise bookings, vacation packages, and car rentals. - Excellent communication skills, both verbal and written, with a customer-centric approach. - Ability to multi-task, prioritize, and work efficiently in a fast-paced environment. - Proficiency in using computer systems, booking platforms, and travel reservation software. - Attention to detail and accuracy in handling bookings and transactions. - Flexibility to work evenings, weekends, and holidays as required. - Relevant certifications or training in travel and tourism are advantageous. Join our team at Wizfair Travels and embark on a rewarding career in the travel industry, where you can help clients fulfill their travel dreams and create memorable experiences. Apply now to become our next Travel Sales Agent! Show more Show less
Profile : Team Leader Location: Gurgaon Shifts: Night/Rotational Job Summary: The Customer Support Team Leader is responsible for overseeing a team of customer service representatives, ensuring prompt and effective handling of customer inquiries, complaints, and service requests. They provide leadership, training, and support to the team while maintaining service quality and performance standards. Key Responsibilities: Team Leadership: Supervise, mentor, and support customer support representatives to ensure high performance. Customer Issue Resolution: Handle escalated customer concerns and ensure timely solutions. Performance Monitoring: Track team performance using KPIs and provide feedback for improvement. Training & Development: Conduct training sessions to enhance customer service skills. Process Improvement: Identify areas for service enhancement and implement best practices. Reporting & Analysis: Prepare reports on customer interactions, complaints, and resolutions. Collaboration: Work with other departments to improve customer experience. Required Skills & Qualifications: Strong leadership and team management skills. Excellent communication and problem-solving abilities. GDS Knowledge. Experience in customer service or call center management. Ability to analyze data and improve service strategies. Proficiency in CRM software and customer support tools. Show more Show less
Job Title: Human Resource Executive Location: Gurgaon Shift: Night/Rotational 📋 Job Summary The Human Resource Executive is responsible for managing core HR functions including recruitment, employee relations, performance management, and compliance. This role supports the development of a positive workplace culture and ensures HR practices align with organizational goals. Key Responsibilities Recruitment & Onboarding: Manage end-to-end hiring processes including job postings, interviews, and onboarding. Coordinate with department heads to identify staffing needs. Employee Relations & Engagement: Foster a positive work environment through engagement initiatives. Address employee concerns and mediate workplace conflicts. Performance Management: Assist in implementing appraisal systems and feedback mechanisms. Support managers in evaluating employee performance. Policy Implementation & Compliance: Ensure adherence to labor laws and internal HR policies. Maintain and update employee handbooks and SOPs. Training & Development: Organize training programs to enhance employee skills. Track learning outcomes and recommend improvements. HR Administration: Maintain accurate employee records and HR databases. Process payroll inputs, leaves, and benefits documentation. Required Skills & Qualifications Bachelor’s degree in Human Resource Management or related field Strong knowledge of labor laws and HR best practices Excellent communication and interpersonal skills Proficiency in HRIS and MS Office tools Minimum 1+ years of experience in HR roles. Benefits: 5 Days working Medical Insurance Provident Fund Good Salary Excellent working environment
Job Title: Business Analyst – Travel & Payments Overview: Seeking a detail-oriented Business Analyst with 4–6 years’ experience in travel tech and payment gateway integration. This role bridges business needs and technical delivery for seamless booking experiences and secure payments. Key Responsibilities: Gather & document requirements for booking engines, itineraries, and payment workflows. Define product features, user stories, and acceptance criteria with stakeholders. Optimize payment gateways (success rates, chargebacks, fraud trends). Implement secure, scalable payment solutions with dev teams. Perform gap analysis and support UAT/QA with test cases. Track KPIs via SQL/Excel/BI tools; provide actionable insights. Liaise with PSPs, banks, and fraud prevention teams for compliance. Monitor travel tech & digital payment trends. Requirements: 4–6 yrs as BA in travel tech/fintech. Strong knowledge of OTA platforms, GDS, and travel APIs. Hands-on with payment gateways (Razorpay, Stripe, PayU, etc.). Understanding of PCI-DSS & fraud prevention. Skilled in SQL, Excel, and data visualization. Excellent communication & stakeholder management. Agile/Scrum experience. Preferred: BA or Agile certifications (CBAP, PMI-PBA, etc.). Prince Gupta HR Executive 9650801545
Urgent Hiring: US Travel Customer Support Trainer (US Shift) Location: Gurugram (Wizfair travel) Industry: Must have experience in US Travel Doamin Experience: Minimum 3 Years Shift: US Shift (5 Day Working) Joining: Immediate Joiners Preferred Requirements: Proven experience as a Sales Trainer in the travel industry Strong knowledge of US Travel Customer Support OR US travel Sales processes Excellent communication and training delivery skills To Apply: Send your CV via WhatsApp at: 7982142343 Prince Gupta WIZFAIR Email: hr@thewizfair.com IN: +91 9650 801 545, 8448207852 WhatsApp: +91 965 080 1545, 8448207852
Job Description Role: Travel Consultant /Customer Support Location : Udyog Vihar Phase 4 Gurgaon Language : English Requirements: · Proven and demonstratable experience in assisting colleagues with complex flight issues. · Experience in effectively dealing with customer complaints · Expert-level knowledge on Sabre, Amadeus BSP, ARC, and other ticketing & refund systems · Proven expertise and knowledge in FARE related matters such as Fares & Ticketing IATA certificate · Proven track record adhering to compliance and regulatory guidelines with an ability to identify business opportunities and drive positive outcomes · Strong relationship management and interpersonal skills · Ability to manage own time, work independently and have good decision-making skills · Travel experience and knowledge are essential. · Ability to work on weekends if required. Responsibilities: · Support internal colleagues via a helpline/chat channel with any air inquiry · Answering queries received via inbound calls effectively and efficiently by providing helpful and relevant information · Often liaising with customers and communicating a response to a formal complaint · Analyzing ticketing/refund errors and providing feedback to the appropriate colleague in a timely way · Managing queues of rejected bookings (including system errors) by providing resolution or referring to Travel Consultants · Taking accountability for escalated or problem queries where contact with the Airline is required, in-line with set guidelines · Minimize any risk by providing the correct information and preventing an ADM to WizFair LLC for not adhering to their requirements · Researching routes/airlines to help colleagues offer the best available fares to secure business for Travel & Lifestyle Services · Providing support to ticketing teams and refund teams for escalations or Refunds as well as reviewing charge-backs inquiries with the Accounts & Reconciliation team. · Monitor the refund inbox – action any queries from consultants/ticketing/Customer relations or airlines · Strong sense and display of urgency whilst also knowing when to escalate if a risk to the business Shift timing & Working Days: · 5 Days working · Rotational shift 24/7 · Work from office · Work in utmost best work environment Job Types : Full-time, Regular / Permanent
Company Description Wizfair is a rapidly growing travel brand that provides exceptional travel programs to diverse global destinations. We are passionate travelers dedicated to offering the most authentically rich travel experiences. Known for our exemplary client service, destination expertise, and affordable luxury travel packages, Wizfair guarantees peace of mind and reliability for all travelers. Our team, from our headquarters in the United States to offices in India, Canada, and expert management throughout Europe, Asia, and the Middle East, provides personalized service at every stage of your journey. Role Description This is a full-time, on-site role for a Customer Service Representative located in Gurugram. The Customer Service Representative will handle day-to-day tasks including providing exceptional customer support, ensuring customer satisfaction, and enhancing the customer experience. The role involves assisting clients with inquiries, resolving issues, offering travel-related advice, and maintaining a high standard of client service throughout the entire travel process. Qualifications Experience in Customer Service, Customer Support, and Customer Satisfaction Ability to enhance Customer Experience and maintain high standards of client service Excellent communication and interpersonal skills Problem-solving skills and ability to handle customer inquiries and issues effectively Experience in the travel industry is a plus Bachelor’s degree or equivalent experience in a relevant field Researching routes/airlines to help colleagues offer the best available fares to secure business for Travel & Lifestyle Services Providing support to ticketing teams and refund teams for escalations or Refunds as well as reviewing charge-backs inquiries with the Accounts & Reconciliation team. Monitor the refund inbox – action any queries from consultants/ticketing/Customer relations or airlines
As an IT Helpdesk Support, your primary responsibilities will include configuring IP settings on computers, both static and dynamic, troubleshooting network issues, as well as configuring and troubleshooting Outlook. A solid understanding of the OSI Model will be essential for effectively addressing various network issues. Additionally, you will be expected to handle computer hardware troubleshooting, including resolving blue screen and black screen errors. Managing inventory and generating related reports will also be part of your day-to-day tasks, along with performing remote troubleshooting when required. To excel in this role, you should have at least 1 year of experience in IT Helpdesk support and be comfortable working with Windows Server, including Active Directory, DHCP, and DNS. Knowledge of Gateway and DNS configurations, familiarity with switches and VLANs, and hands-on experience with Networking will be highly beneficial for successfully addressing and resolving technical issues that may arise. Join our team at Wizfair, a travel company specializing in offering domestic and international flights as well as travel packages at affordable prices. Our range of packages includes Dubai tour packages, Bali honeymoon packages, Singapore tour packages, and more. Be part of our dynamic team and contribute to ensuring smooth IT operations to support our travel services.,
Meta Marketing Agents US Meta Marketing executive Salary Open Working days 5 Share cv at 7982142343 or can call for more info ! (2 Positions) Minimum 24 years of experience in running Meta (Facebook & Instagram) Ads for the travel sales industry Strong expertise in Lead Generation, Conversion Campaigns, and Remarketing strategies Proven track record in handling audience targeting, ad creatives, and budget optimization Experience with tracking & analytics tools such as Meta Pixel, UTM tagging, and GA4 Good understanding of travel market dynamics (US, Canada, and other international routes preferred) HR Prince Gupta ( Wizfair Travel) 7982142343 Show more Show less