Wizfair Travels

Position Title: Travel Sales Agent- PPC Campaign Company: Wizfair Travels Location: Udyog Vihar Phase 4 Gurugram Shift hours: Rotational shifts and offs Wizfair Travels, a leading travel agency specializing in providing comprehensive travel solutions, is seeking a dynamic and customer-focused individual to join our team as a Travel Sales Agent. This role offers the opportunity to assist clients in planning and booking various travel arrangements, including airline tickets, hotel accommodations, cruise bookings, vacation packages, and car rentals. Responsibilities: 1. Provide exceptional customer service by assisting clients with their travel inquiries, including destination information, flight options, hotel accommodation, cruise itineraries, vacation packages, and car rentals. 2. Utilize industry knowledge and expertise to recommend personalized travel solutions based on clients' preferences, budget, and travel requirements. 3. Process bookings and reservations for airline tickets, hotels, cruises, vacation packages, and car rentals using the company's booking systems and platforms. 4. Coordinate with airlines, hotels, cruise lines, and other travel partners to secure the best available rates and accommodations for clients. 5. Stay updated on travel trends, promotions, and industry developments to offer relevant and timely travel advice and recommendations to clients. 6. Handle inquiries and resolve issues related to bookings, cancellations, changes, refunds, and other travel-related matters in a timely and professional manner. 7. Provide support to clients before, during, and after their travels, including assistance with itinerary changes, travel insurance, and emergency situations. 8. Maintain accurate records of client interactions, bookings, and transactions in the company's database and systems. 9. Collaborate effectively with other team members to ensure seamless coordination and delivery of travel services to clients. 10. Meet or exceed sales targets and performance metrics as defined by the company. Qualifications: - Previous experience in travel sales or a related field is preferred. - Strong knowledge of airline ticketing, hotel reservations, cruise bookings, vacation packages, and car rentals. - Excellent communication skills, both verbal and written, with a customer-centric approach. - Ability to multi-task, prioritize, and work efficiently in a fast-paced environment. - Proficiency in using computer systems, booking platforms, and travel reservation software. - Attention to detail and accuracy in handling bookings and transactions. - Flexibility to work evenings, weekends, and holidays as required. - Relevant certifications or training in travel and tourism are advantageous. Join our team at Wizfair Travels and embark on a rewarding career in the travel industry, where you can help clients fulfill their travel dreams and create memorable experiences. Apply now to become our next Travel Sales Agent! Show more Show less

Profile : Team Leader Location: Gurgaon Shifts: Night/Rotational Job Summary: The Customer Support Team Leader is responsible for overseeing a team of customer service representatives, ensuring prompt and effective handling of customer inquiries, complaints, and service requests. They provide leadership, training, and support to the team while maintaining service quality and performance standards. Key Responsibilities: Team Leadership: Supervise, mentor, and support customer support representatives to ensure high performance. Customer Issue Resolution: Handle escalated customer concerns and ensure timely solutions. Performance Monitoring: Track team performance using KPIs and provide feedback for improvement. Training & Development: Conduct training sessions to enhance customer service skills. Process Improvement: Identify areas for service enhancement and implement best practices. Reporting & Analysis: Prepare reports on customer interactions, complaints, and resolutions. Collaboration: Work with other departments to improve customer experience. Required Skills & Qualifications: Strong leadership and team management skills. Excellent communication and problem-solving abilities. GDS Knowledge. Experience in customer service or call center management. Ability to analyze data and improve service strategies. Proficiency in CRM software and customer support tools. Show more Show less

Job Title: Human Resource Executive Location: Gurgaon Shift: Night/Rotational 📋 Job Summary The Human Resource Executive is responsible for managing core HR functions including recruitment, employee relations, performance management, and compliance. This role supports the development of a positive workplace culture and ensures HR practices align with organizational goals. Key Responsibilities Recruitment & Onboarding: Manage end-to-end hiring processes including job postings, interviews, and onboarding. Coordinate with department heads to identify staffing needs. Employee Relations & Engagement: Foster a positive work environment through engagement initiatives. Address employee concerns and mediate workplace conflicts. Performance Management: Assist in implementing appraisal systems and feedback mechanisms. Support managers in evaluating employee performance. Policy Implementation & Compliance: Ensure adherence to labor laws and internal HR policies. Maintain and update employee handbooks and SOPs. Training & Development: Organize training programs to enhance employee skills. Track learning outcomes and recommend improvements. HR Administration: Maintain accurate employee records and HR databases. Process payroll inputs, leaves, and benefits documentation. Required Skills & Qualifications Bachelor’s degree in Human Resource Management or related field Strong knowledge of labor laws and HR best practices Excellent communication and interpersonal skills Proficiency in HRIS and MS Office tools Minimum 1+ years of experience in HR roles. Benefits: 5 Days working Medical Insurance Provident Fund Good Salary Excellent working environment

Job Title: Business Analyst – Travel & Payments Overview: Seeking a detail-oriented Business Analyst with 4–6 years’ experience in travel tech and payment gateway integration. This role bridges business needs and technical delivery for seamless booking experiences and secure payments. Key Responsibilities: Gather & document requirements for booking engines, itineraries, and payment workflows. Define product features, user stories, and acceptance criteria with stakeholders. Optimize payment gateways (success rates, chargebacks, fraud trends). Implement secure, scalable payment solutions with dev teams. Perform gap analysis and support UAT/QA with test cases. Track KPIs via SQL/Excel/BI tools; provide actionable insights. Liaise with PSPs, banks, and fraud prevention teams for compliance. Monitor travel tech & digital payment trends. Requirements: 4–6 yrs as BA in travel tech/fintech. Strong knowledge of OTA platforms, GDS, and travel APIs. Hands-on with payment gateways (Razorpay, Stripe, PayU, etc.). Understanding of PCI-DSS & fraud prevention. Skilled in SQL, Excel, and data visualization. Excellent communication & stakeholder management. Agile/Scrum experience. Preferred: BA or Agile certifications (CBAP, PMI-PBA, etc.). Prince Gupta HR Executive 9650801545