Team Lead

Veerwal Getwork Services

1 - 4 years

1 - 3 Lacs

indore jaipur mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

team leader team handling bfsi home loans telesales personal loans team leadership customer relationship customer support insurance mortgage loans telecalling customer care lap

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must be in same role (Team Leading in Customer service domain)

. Make sure excellent services are provided to customer by team

. Evaluate customer feedback and identify ways to maximize customer satisfaction

. Ensure that standard operating procedures are documented and maintained

. Improve customer service experience, create engaged customers and facilitate growth

. Take ownership of customers issues and follow problems through to resolution

. Keep accurate records and document customer service actions.

. Liaising with other departments for the follow up and timely resolution of customer requests and complaints

. Recruit, mentor and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment

Team Leader(NBFC):

Lead and motivate a telesales team to achieve daily/weekly/monthly SME loan sales targets
Monitor teams daily performance and provide feedback and support to improve productivity
Drive outbound calling campaigns and reviewing customer interactions to improve the quality
Co-ordinate with the field sales team
Handle escalated complex customer queries and regular followups with sales team for timely closure
Ensure compliance with credit policies and call quality standards
Manage team schedule & attendance

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