Paytm Payments Services

Responsibilities: Meet sales targets through effective communication with customers Collaborate with marketing team on promotional activities Generate leads, close deals, manage accounts Health insurance Annual bonus Provident fund

About the role: Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised on Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants. Expectations/ Requirements Outcall to the merchants to resolve their issues/concerns. Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns. Proficient in understanding Merchant issues and should be good in excel and written English. Understanding of merchant issues Willingness to take the ownership to get the merchant issue resolved on time Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role Excellent communication skills Verbal & Written Basic knowledge of MS Office. (Excel) 6 Days working Willing to work on Sundays with rotational week offs Comfortable in rotational shifts as per process requirement Comfortable in coordinating with merchants over calls and Emails Smart thinking and clear communication Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant! Superpowers/ Skills that will help you succeed in this role High level of drive, initiative and self-motivation Ability to take internal and external stakeholders along Understanding of Technology and User Experience Love for simplifying Growth Mindset Willingness to experiment and improve continuously Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Title: Role Team Lead - Business Analyst About the Role: Evangelize and demonstrate the value and impact of analytics for informed business decision-making by developing and deploying analytical solutions and providing data-driven insights to business stakeholders to understand and solve various business nuances. Key Responsibilities: The role involves working closely with Product and Business stakeholders to empower data-driven decision-making and generate insights that will help grow the key metrics. Writing SQL/HIVE queries for data mining. Performing deep data analysis on MS Excel and sharing regular actionable insights. Responsible for performing data driven analytics to generate business insights. Automating the regular reports/MIS using tools like HIVE, Google Data Studio and coordinating with different teams. Strongly follow-up with concerned teams to make sure that our business & financial metrics are met. Look at data from various cuts / cohorts to suggest insights - Analysis based on multiple cohorts -Transaction, GMV, Revenue, Gross Margin, users etc. for both offline online payments. Mandatory Technical Skills needed: Distinctive problem solving and analysis skills, combined with impeccable business judgment, Proficient in SQL/HIVE/Data Mining & Business Analytics - Proficient in Microsoft Excel Derive business insights from data with a focus on driving business level metrics Minimum 2 years of experience as Data Analyst / Business Analyst Ability to interact and convince business stakeholders Hands on with SQL (sub-query and complex query) , Excel / Google Sheets, and data visualization tools (Looker studio, Power BI) Ability to combine structured & unstructured data Worked on large datasets of the order of 5 Million Experimentative mind-set with attention to detail. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Responsibilities: Meet sales targets through effective fieldwork Maintain customer relationships Generate leads and close deals Collaborate with marketing team on campaigns Represent company at events Health insurance Annual bonus Provident fund

About the team: Paytm payment gateway enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytms B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytms PA PG business in the Indian merchants. The Business Payments team is responsible for designing disbursal solutions for large and mid-sized corporates for their vendor/ customers/ channel partners/employees. The team also plays a key role in tax saving solutions for employees of top corporates. About the role: We are looking for candidates for KAM profile for managing existing customer portfolio. The role requires growth in existing business, maintaining client relationships by interacting and meeting them on a regular basis. Cross sell of other products related to this business. Also, to focus on revenue numbers of the business and increasing the revenues at the end of financial year by getting additional business from existing and new merchants. Expectations/ Requirements : 1. Acquiring New Merchants for Corporate Payments 2. Achieve growth and hit sales targets by successfully managing the sales team 3. Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence. 4. Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. 5. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. 6. Present sales, revenue and expenses reports and realistic forecasts to the management team. 7. Identify emerging markets and market shifts while being fully aware of new products and competition status. Tracking and analyzing Competition. Requirements & Skills : 1. Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets 2. Committed to continuous education through workshops, seminars and conferences 3. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization 4. Proven ability to drive the sales process from plan to close 5. Strong business sense negotiation skills and industry expertise 6. Developing a thorough understanding of Key Clients' needs and requirements and preparing customized solutions - while upselling and cross-selling the Paytm suite of products. Superpowers/ Skills that will help you succeed in this role : 1. High level of drive, initiative, and self-motivation 2. Ability to take internal and external stakeholders along 3. Understanding of Technology and User Experience 4. Love for simplifying 5. Growth Mindset 6. Willingness to experiment and improve continuously. Education : Preferably MBA Why join us: We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

We are looking for a highly motivated and detail-oriented Manager Payment Routing & Optimization to join our Payments Operations team. The ideal candidate will be responsible for managing and optimizing transaction routing across multiple payment methods – including Cards and UPI – and across multiple acquiring partners. This role is critical to improving our transaction success rates, reducing costs, and ensuring the highest service levels to our merchants. Key Responsibilities: - Routing Strategy & Execution: Develop and implement intelligent routing strategies for Cards, UPI, and other payment instruments across multiple acquiring banks and payment partners. - Optimization: Continuously monitor success rates and transaction costs to identify improvement areas and switch routing paths accordingly. - Data-Driven Decision Making: Analyze payment flow data, identify trends and performance patterns across different acquirers, and use this insight to drive routing rules and configurations. - Acquirer Management: Collaborate closely with acquiring banks and PSPs to understand capabilities, downtime windows, fee structures, and technical updates. - Monitoring & Alerts: Monitoring and taking corrective actions as needed - Collaboration: Work with Business, product, and operations teams to implement routing logic and get issues resolved quickly Required Skills and Qualifications: 3–6 years of experience in payment routing, payment operations, or payment product management at a payment aggregator, gateway, fintech, or acquiring bank. Strong understanding of how a payment aggregator works – including transaction flow, success rate optimization, UPI and card payment mechanics, and acquirer integrations. Analytical mindset with the ability to interpret data and translate it into actionable insights. Hands-on experience with routing tools, rules engines, or in-house routing logic is a strong plus. Familiarity with UPI PSP/acquirer ecosystem and card network regulations (Visa, MasterCard, RuPay). Excellent communication and stakeholder management skills. Preferred Qualifications: Technical background or experience working with product/engineering teams. Exposure to real-time monitoring tools and dashboards Exposure and understanding of payment system architecture Compensation: Competitive, based on experience Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About the team : Merchant integration team assist Paytms merchant with payment products integration. This team helps them to understand the payment solutions and assist the merchants with its implementation. About the role : For this role an individual will be leading a group of individuals, monitoring daily/weekly/monthly progress, coordinating with different internal stakeholders payment solution/services. Expectations/ Requirements The individual will leading the group of individuals, who will be assisting Paytms Merchant with the integration of Paytm Payment products. The individual will be working along with his Team, Paytm Product, Tech, and Business Team to understand different product suites and their implementation. The individual will take ownership of the team, mentor them, handle escalations, and coordinate with different teams to get things done. The individual will take part in meetings/concall with various internal and external stakeholders involved in the Paytm payment product integration process, onboarding process and operations process The individual will be maintaining the regular reports to be published, analysis of the data at hands, and presenting the data as per requests The individual will have to be quick and maintain minimum TAT for him and his team. The individual will be responsible for a few operational tasks to manage their daily work via different workflow tools. The individual must have a good understanding of IT terminology and concepts with up-to-date technical knowledge and an in-depth understanding of any coding language. The individual must have good communications skill and excellent problem-solving skills The individual must be able to work in a 24*7 environment Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant! Superpowers/ Skills that will help you succeed in this role Knowledge of any language (Ex:-PHP,JAVA,ASP.Net, Python, etc) and platform(Android, iOS, Hybrid Apps,Plugins) Hands-on experience in debugging the issues for the above-mentioned languages and platforms Individuals with experience in platform integrations/Implementation/Solutions team for products and services will be preferred but not mandatory Analytics and presentation skills Experience in leading people, maintaining the process and enhancing the process Why join us Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest growing Fintech Organization. Agile & democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About the team: The Success Rate Team Lead will be responsible for handling the Paytm PG success rate analysis and improvement support at the merchant level and the platform level. About the role: For this role, an individual will be leading a group of individuals, monitoring daily/weekly/monthly progress, coordinating with different internal stakeholders payment solution/services. Expectations/ Requirements Able to understand product flow and user journey Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, bank-related, or coding defects Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues. Data-driven and perform complex analysis to identify the root cause of an issue Perform regular monitoring of production systems Track open issues and update clients as needed. Payments Gateway and Integrations knowledge is a plus (API and SDKs) Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues. Manage a team for driving efficiency & team development. Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers. Superpowers/ Skills that will help you succeed in this role High level of drive, initiative and self-motivation Ability to take internal and external stakeholders along Understanding of Technology and User Experience Love for simplifying Growth Mindset Willingness to experiment and improve continuously Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant! Why join us Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest growing Fintech Organization. Agile democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.

Products for selling:- Swipe machine, Business onboarding, Reactivation. Key Responsibilities:- Lead generation, sales and promotion, client relationship management, sales target, challenges:- High-pressure environment with daily/weekly targets.

About the team: The Information Security team at Paytm Payments Services limited plays a critical role in shaping the companys information security strategy, infrastructure, and capabilities. The team helps the organization to identify current cybersecurity risks, threats, and vulnerabilities. To effectively implement the cybersecurity GRC program, PPSL is planning to add dedicated resources for information security Tool/Technologies like Data loss prevention, Cloud Security and SOC (Security operations) etc. Roles and Responsibilities: The SOC Lead is responsible for leading a dynamic security operations team delivering end-to-end managed security services with strong coverage across incident response, proactive threat defense, secure infrastructure design, and future-ready cloud security initiatives. Key Responsibilities: Minimum 5 years of Experience in SIEM (IBM Qradar) implementation and support. Lead L1-L3 analysts and incident responders in 24x7 threat detection and response operations, ensuring SLAs, SOPs, and escalations are followed. In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Define and implement scalable SIEM, SOAR, and EDR-based architecture aligned with MITRE ATT&CK and NIST frameworks. Technology Integration & Stack Ownership of QRadar (SIEM), Cortex (EDR/XDR), Qualys and Zscaler (Threat Detection), and AWS integration as future expansion. Drive the Incident Response Lifecycle, from detection to containment, investigation, remediation, and RCA. Use IOC/IOA analysis, automation (SOAR), and EDR telemetry for rapid triage. Conduct proactive threat hunting using MITRE mapping. Leverage threat intel feeds, UEBA, and behavioural analytics to identify stealthy attackers. Work with development teams to guide manual code reviews, improve Python/Shell-based security scripts, and embed OWASP Top 10 awareness in secure SDLC practices. Collaborate with cloud teams to implement and monitor CSPM (e.g., Security Hub, Dome9) and CNAPP tools (e.g., Prisma Cloud, Wiz) for secure posture in AWS/Azure environments. Build custom SOC dashboards and KPI metrics (MTTD, MTTR, Use Case Efficacy) using SIEMs like QRadar. Ensure adherence to HIPAA, SOX, NIST, and internal GRC policies. Support audits and compliance-driven event reporting. Deliver weekly/monthly reports on SOC performance and critical incidents to senior leadership & CISO. Design in-house phishing simulations, SOC drills, tabletop exercises, and secure coding sessions for cross-functional teams. Manage contracts, PoCs, and performance of cybersecurity vendors (EDR, SIEM, SOAR, threat feeds, cloud security providers). Qualifications. Bachelors degree in computer science, Information Technology, Information Security, or related field. 8-10 years in Cybersecurity, with a focus on SOC leadership, incident response, SIEM engineering, EDR operations, and cloud-native security. Demonstrated expertise in: SIEM (IBM QRadar) Use case development, tuning, threat detection rules EDR/XDR (Cortex preferred) – Threat triage, endpoint isolation, IOC management CSPM/CWPP/CNAPP tooling (Prisma Cloud, Wiz, Security Hub) – Preferred for cloud environment maturity Threat modelling, IOC/IOA analysis, MITRE ATT&CK Manual code review (Python/Shell), understanding of OWASP Top 10 Familiarity with: Network tools: Firewalls, WAFs, IDS/IPS, Proxies, Load balancers IAM and Authentication Protocols: OAuth, SAML, SSO, federated ID Vulnerability & Patch Management Tools (e.g., Qualys, Nessus) Knowledge of SOAR, UEBA, CASB tools is a plus. Strong grasp of NIST 800-53, MITRE, and Zero Trust principles Certifications (preferred): CISSP/CISM/CCSP with IBM Certified Analyst certification for Security QRadar SIEM. Interpersonal Skills: Excellent communication and leadership skills Experience in performing vendor management Ability to handle high-pressure situations with key stakeholders Good Analytical skills, Problem-solving and Interpersonal skills Creation of reports, dashboards, and metrics for SOC operations and presentation to Sr. Mgmt. Why join us: We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Title: Role Business Analyst About the team: Gathering, interpreting and use complex data to develop actionable steps to improve Merchant experience, processes and optimize results. Assesses company needs, receiving robust information and analyzes it, looking for trends or areas for improvements. About the role: This role is a good mix of strategy & execution. Managing a team of Business Analysts and Data Analysts. Manages the daily activities of the team responsible for identifying business trends and problems through big data analysis. Oversees the interpretation of results from multiple sources using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. Expectations/ Requirements Track internal KPIs and suggest improvements based upon the insights. Demonstrated ability to develop professional relationships and interact with all levels of internal & external vendors. Strong analytics skills & able to do analysis based upon business requirements. Work with department managers to create data collection guidelines for internal use. Able to perform analysis for higher management and regular dashboards. Superpowers/ Skills that will help you succeed in this role More than 3 - 5 Years of Experience in data management & dashboards. Candidate from Fintech/payments background will be preferred. Proactively suggest changes to be made in the system/process based upon his analysis. Manipulate data using data analysis tools to discover insights. Prepare technical reports by collecting, analyzing and summarizing information and trends. Detail oriented, analytical and inquisitive. Excellent skills in working with Microsoft Excel, Microsoft Power Point , Google Data Studio & SQL/Hive. Defines and collects metrics to update how the project/operation is progressing. Why join us: We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Were Hiring | Recruitment Specialist Location: Noida Experience: 5 years+ About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About Paytm Payments Services (PPSL): PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants. The Role: Recruitment Specialist Join our HR team at PPSL and lead end-to-end hiring for key business roles. From sourcing to onboarding, you’ll play a pivotal role in shaping the future of fintech talent in India. What You’ll Own: Drive full-cycle hiring: source, screen, evaluate, and onboard top talent Build deep partnerships with business leaders and HRBPs Use data and dashboards to track hiring metrics (cost per hire, TAT, offer-to-join, source mix) Elevate the candidate experience while ensuring stakeholder delight Champion our EVP and boost referral/branding programs Create hiring scorecards, market maps, and competitor intelligence Bring process excellence in recruitment operations What Makes You a Fit: 5 years of experience in Talent Acquisition, with strong focus on sales/business roles Strong grip on recruitment analytics, hiring funnels & sourcing strategies Experience with ATS or HRIS tools and employer branding initiatives Problem-solver with a roll-up-your-sleeves attitude Excellent stakeholder management and communication skills

Role & responsibilities Job Description (Field Recruiter) FR CTC Cap- 360000 Sr FR CTC Cap- 450000 We are looking for a high-energy Field Recruiter to lead the on-ground hiring of Field Sales Executives (FSEs) who will be responsible for merchant onboarding, QR code installations, and promoting digital payment solutions. Key Responsibilities: Partner with Sales and HR teams to fulfill hiring needs for Field Sales Executives across assigned territories/clusters Source high-volume candidates through field scouting, job fairs, walk-ins, referrals, local vendors, and blue-collar job platforms. Conduct initial screenings to assess sales aptitude, local area knowledge, and communication skills. Organize and conduct on-ground hiring drives at hotspots like markets, colleges, and community centers. Ensure fast and compliant onboarding, including document verification and training coordination. Act as a brand ambassador for Paytm while interacting with candidates and local communities. Daily Check- in and Check out in allocated location is mandatory in GG app Key Requirements: 1-2 years of experience in field recruitment, preferably in the fintech or logistics industry. Hands-on experience hiring for blue-collar or field sales roles . Strong sourcing skills using local networks, community relationships, field visits, and job portals like Apna, WorkIndia, etc. Willingness to travel extensively within the assigned territory. Strong interpersonal and communication skills in local language and basic English Familiarity with fintech tools like UPI, QR, soundbox. Compensation & Benefits: Competitive Fixed Salary - upto 3.6L/annum Monthly Incentives based on target achievement Travel Reimbursement (as per company policy) Fast-track growth opportunities within the Paytm HR ecosystem Job Title: Team Leader Field Recruitment TL FR CTC Cap- 550000 Key Responsibilities: Team Management: Lead, train, and manage a team of Field Recruiters across multiple locations. Set daily/weekly hiring targets for the team based on business requirements. Conduct regular performance reviews and provide feedback/coaching to recruiters. Need to manage required productivity and attendance of each FR Recruitment Operations: Plan and execute high-volume hiring drives for Field Sales Executives (QR deployment, merchant onboarding, POS sales). Monitor sourcing activities including job boards, referrals, local vendors, field scouting, and walk-ins Support recruiters in resolving candidate objections, onboarding delays, or sourcing challenges. Stakeholder Collaboration: Coordinate closely with Sales Leadership, Regional HR, and Ops teams to forecast and fulfill manpower needs Ensure smooth onboarding, documentation, and deployment of FSEs in collaboration with internal HR ops. Key Requirements: 3–5 years of experience in field recruitment or high-volume frontline hiring. Strong exposure to hiring for blue-collar/feet-on-street roles (sales, delivery, onboarding, etc.) Excellent people management, communication, and problem-solving skills Willing to travel within assigned zones/regions as needed. Compensation & Benefits: Fixed Salary + Performance-Based Team Incentives Travel Reimbursements (as per policy) Responsibilities of a Regional Hiring SPOC - FR Channel Act as the single point of contact for all FR hiring-related activities in the assigned region. Coordinate with regional managers and central HR to understand and prioritize hiring needs. Build and maintain a strong talent pipeline using various sourcing channels. Ensure timely communication and updates to candidates and internal stakeholders. Maintain accurate recruitment data and generate regular hiring reports. Support onboarding and ensure compliance with company policies and local regulations. Drive activities to control churn of FRs