Team Lead

Location:

Shift:

Employment:

Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We help Canadians in financial distress find legal, government-approved solutions through our outbound and inbound sales teams.

Team Leader – Inside Sales

• Lead, mentor, and motivate a team of Inside Sales Executives to meet and exceed targets.
• Monitor daily activity (calls, leads, conversions) and enforce discipline in sales processes.
• Coach team members through role plays, feedback sessions, and performance reviews.
• Analyze sales data, prepare reports, and share insights with management.
• Manage CRM hygiene and ensure accurate data entry, follow-ups, and compliance.
• Handle escalated client interactions with confidence and professionalism.
• Build a positive, competitive, and supportive team environment.
• Contribute to hiring, training, and development of sales counsellors.

• Minimum 2–3 years of proven sales experience in BPO, international process, or financial services.
• Prior 

  team leader/supervisory experience

   with a sales team is preferred.
• Strong communication and leadership skills with the ability to inspire.
• Excellent spoken English (neutral accent).
• Hands-on with CRM systems, Excel, and data tracking.
• Ability to manage pressure, handle objections, and drive consistent results.
• Willingness to work a permanent night shift (7:30 PM – 4:30 AM IST).
• Graduate degree or higher.

• Base salary with performance-linked incentives.
• Opportunity to build and scale a sales team with international exposure.
• Growth path to Sales Manager and higher leadership roles.
• Modern office in Thane with supportive culture.

shape careers and directly impact Canadian families seeking financial relief