Team Leader – Inside Sales (Financial Assistance Industry) Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap) Employment: Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We help Canadians in financial distress find legal, government-approved solutions through our outbound and inbound sales teams. We are seeking a Team Leader – Inside Sales who can drive performance, motivate counsellors, and ensure sales excellence. This role is suited for someone who not only understands sales but also knows how to bring out the best in people. Key Responsibilities Lead, mentor, and motivate a team of Inside Sales Executives to meet and exceed targets. Monitor daily activity (calls, leads, conversions) and enforce discipline in sales processes. Coach team members through role plays, feedback sessions, and performance reviews. Analyze sales data, prepare reports, and share insights with management. Manage CRM hygiene and ensure accurate data entry, follow-ups, and compliance. Handle escalated client interactions with confidence and professionalism. Build a positive, competitive, and supportive team environment. Contribute to hiring, training, and development of sales counsellors. Requirements Minimum 2–3 years of proven sales experience in BPO, international process, or financial services. Prior team leader/supervisory experience with a sales team is preferred. Strong communication and leadership skills with the ability to inspire. Excellent spoken English (neutral accent). Hands-on with CRM systems, Excel, and data tracking. Ability to manage pressure, handle objections, and drive consistent results. Willingness to work a permanent night shift (7:30 PM – 4:30 AM IST). Graduate degree or higher. What We Offer Base salary with performance-linked incentives. Opportunity to build and scale a sales team with international exposure. Growth path to Sales Manager and higher leadership roles. Modern office in Thane with supportive culture. At RCS, you will not just manage a team, you will shape careers and directly impact Canadian families seeking financial relief . If you are a driven leader who thrives on results and accountability, this is your opportunity.
Inside Sales Executive – Financial Assistance Industry Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap) Employment: Full-time, Permanent Reflective Customer Solutions (RCS) is a specialized contact center supporting Licensed Insolvency Trustees (LITs) across Canada. We handle back-office operations, sales, and client support for federally regulated debt relief programs. Our work directly impacts Canadians struggling with financial distress, helping them legally reduce debt through government-approved solutions. We are looking for Inside Sales Executives to join our India team. You will work exclusively with Canadian clients/leads, guiding them through their first conversation about financial relief options. This is not cold calling, our leads come from inbound sources such as social media, referrals, and marketing campaigns. Responsibilities Make outbound calls to clients who submit an inquiry on our website. Understand debtor needs and explain the Federally Regulated Program. Build trust through clear, transparent communication. Achieve individual and team sales targets. Maintain accurate records in CRM and follow up consistently. Coordinate with the internal team to ensure smooth application processing. Contribute to sales strategies and team growth initiatives. Requirements Proven sales or collections experience preferred (BPO, financial services, or international voice process). Strong spoken English with a neutral accent. Active listening and ability to handle objections. Resilience under pressure and ability to manage emotions. Excellent phone presence and presentation skills. Comfort with CRM systems and multi-tasking. Minimum graduate degree required. Willingness to work permanent night shift (7:30 PM – 4:30 AM IST). What We Offer Base salary plus attractive commission structure. Fixed night shift with weekly offs. Growth opportunities in a fast-expanding international business. Modern office environment in Thane. Supportive, performance-driven culture. At Reflective Customer Solutions, your success directly impacts lives in Canada. If you are motivated, persuasive, and want to grow in an international financial services environment, apply now.
Inside Sales Executive – Financial Assistance Industry Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap) Employment: Full-time, Permanent Reflective Customer Solutions (RCS) is a specialized contact center supporting Licensed Insolvency Trustees (LITs) across Canada. We handle back-office operations, sales, and client support for federally regulated debt relief programs. Our work directly impacts Canadians struggling with financial distress, helping them legally reduce debt through government-approved solutions. We are looking for Inside Sales Executives to join our India team. You will work exclusively with Canadian clients/leads, guiding them through their first conversation about financial relief options. This is not cold calling, our leads come from inbound sources such as social media, referrals, and marketing campaigns. Responsibilities Make outbound calls to clients who submit an inquiry on our website. Understand debtor needs and explain the Federally Regulated Program. Build trust through clear, transparent communication. Achieve individual and team sales targets. Maintain accurate records in CRM and follow up consistently. Coordinate with the internal team to ensure smooth application processing. Contribute to sales strategies and team growth initiatives. Requirements Proven sales or collections experience preferred (BPO, financial services, or international voice process). Strong spoken English with a neutral accent. Active listening and ability to handle objections. Resilience under pressure and ability to manage emotions. Excellent phone presence and presentation skills. Comfort with CRM systems and multi-tasking. Minimum graduate degree required. Willingness to work permanent night shift (7:30 PM – 4:30 AM IST). What We Offer Base salary plus attractive commission structure. Fixed night shift with weekly offs. Growth opportunities in a fast-expanding international business. Modern office environment in Thane. Supportive, performance-driven culture. At Reflective Customer Solutions, your success directly impacts lives in Canada. If you are motivated, persuasive, and want to grow in an international financial services environment, apply now.