Posted:9 hours ago| Platform: Indeed logo

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Job Type

Full Time

Job Description

Job Title: Team Lead – BPO

Location: New Delhi
Salary: ₹25,000 – ₹35,000 per month

Job Description:

We are hiring a Team Lead to manage a team of customer service executives. The role includes monitoring performance, handling escalations, and ensuring targets are met.

Responsibilities:

  • Lead and support a team of agents
  • Monitor daily performance and quality
  • Handle customer escalations
  • Ensure targets like AHT, QA, and CSAT are achieved
  • Provide coaching and feedback to team members

Requirements:

  • Minimum 1 year of experience as a Team Lead in BPO
  • Good communication and people management skills
  • Ability to work in a fast-paced environment.

You can also share updated resume on mdmnayab@gmail.com .

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • New Delhi South Ext-II, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Senior leadership: 2 years (Required)

Language:

  • English (Preferred)

Application Deadline: 06/12/2025
Expected Start Date: 10/12/2025

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