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2.0 - 7.0 years
5 - 11 Lacs
bengaluru
Work from Office
Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...
Posted 1 month ago
3.0 - 4.0 years
3 - 8 Lacs
hyderabad
Work from Office
About the Role: Were looking for a Team Lead to supervise a group of Customer Service Representatives (CSRs) . Your main job will be to guide the team, support their development, and make sure customers get excellent service every time. You'll also help improve performance, coach team members, and work with other departments to solve problems. What You’ll Do: Supervise and support a team of CSRs Train and develop your team to help them grow Monitor team performance and ensure targets are met Analyze reports to find and fix performance issues Coach and motivate your team daily Create incentive programs to boost performance Help manage team schedules Work with other departments (HR, IT, etc.) ...
Posted 1 month ago
0.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Description : Recruitment & Hiring (MFIN): Manage recruitment for JRE,PO,Interns and CCE roles. Conduct campus hiring/job drives across different regions. Team Management: Oversee team activities and ensure effective team performance. Monitor and evaluate team outcomes to meet hiring targets. Visits: Conduct visits across all zones (3 regions) every quarter to support recruitment and branding activities. New Incentives: Establish new college tie-ups and expand the database. Coordinate with institutions for signing MOUs and building long-term partnerships.
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
hyderabad
Work from Office
Experience: Hands-on expertise in Google & Meta Ads International sales Experience Mandatory Excellent communication skills Required Immediate Joiners Required
Posted 1 month ago
6.0 - 8.0 years
8 - 10 Lacs
delhi, india
On-site
Hiring Alert | Finance Operations and Transformation Manager BNC has been mandated to recruit a Finance Operations & Transformation Manager with 6-8 years of experienced in Finance Operations and Transformation to lead and drive process improvement initiatives across the F&A function (R2R, P2P, O2C, etc.). Key Responsibilities: Lead and manage large operational teams (40+ FTEs) across O2C, P2P, and Master Data, while spearheading transformation projects. Identify process gaps and inefficiencies, and design strategies for optimization across verticals. Partner with operational leads and stakeholders to drive standardization, automation, and simplification of F&A processes. Conduct detailed pr...
Posted 1 month ago
1.0 - 6.0 years
2 - 20 Lacs
gurgaon, haryana, india
On-site
WHO YOU ARE: As a Team Lead for Life Insurance Case Management, you will serve as a critical link between our life insurance clients and insurance carriers. You will manage and develop a high-performing team within our Case Management Department, which facilitates our clients application with our insurance carriers, from beginning to end. This is a leadership position with a strong emphasis on team development, performance management, and quality control. WHAT YOU LL DO: Team Leadership and Performance Management: Oversee the direct performance of a team of 10-20 associates, ensuring they meet individual and team based goals and performance targets. Conduct 1:1s, performance reviews, and pro...
Posted 1 month ago
6.0 - 10.0 years
5 - 10 Lacs
coimbatore
Work from Office
Role & responsibilities Supervise a team of coders working on E&M, Orthopedics, and Basic Surgery cases Review coding accuracy and ensure compliance with ICD-10, CPT, and hospital coding standards Manage denial cases: analyze, appeal, and prevent recurring errors Provide guidance, mentorship, and training to team members Collaborate with billing, clinical, and finance teams to resolve queries Monitor team performance and prepare regular reports on productivity, quality, and denial trends Stay updated with coding guidelines, payer rules, and healthcare regulations Identify process improvements to enhance accuracy and efficiency Preferred candidate profile Strong knowledge of E&M coding, Ortho...
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
bhubaneswar, kolkata, patna
Work from Office
Manage and handle walkin customers Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Age 21 to 40 Contact - Brijesh@sadhanaservice.com Perks and benefits On Roll with Kotak Group Hiring Career Growth
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
nagpur, nashik, pune
Work from Office
Manage and handle walkin customers Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Age 21 to 40 Contact - Brijesh@sadhanaservice.com Perks and benefits On Roll with Kotak Group Hiring Career Growth
Posted 1 month ago
4.0 - 9.0 years
6 - 9 Lacs
salem
Work from Office
Greetings from Vee Healthtek We have an Immediate Opening for Team Coach/ Team Lead/ Senior Team Lead - AR (US Healthcare) Designation: Team Coach/ Team Lead/ Senior Team Lead Department: Medical Billing Experience: 4+ years Location: Salem Skills required: Excellent Domain Knowledge Good Oral & Written Communication skills Good Team Handling Skills Excellent Analytical skills Should be good at Muti-Tasking "Note: On Paper Team Lead Experience is Mandatory" Roles & responsibilities: Design & implement workflow processes. Ensure quality of Deliverables Interaction with clients Ensure timely client communication Ensure proper execution of projects Monitor the quality and provide feedback to in...
Posted 1 month ago
7.0 - 12.0 years
15 - 30 Lacs
hyderabad, aurangabad, mumbai (all areas)
Work from Office
Higher Positions for Medical Coding (AM | Manager | Sr. Manager) -- IPDRG for AM | Manager | Sr. Manager) & Surgery, Anesthesia, HCC & HHC for Senior Manager Designations & Experience Requirements : Assistant Manager Quality - Min 7yrs experience with 2yrs TL or 1yr Sr Tl on paper into Medical coding Manager Quality - Min 10yrs experience with 1yr DM or 2yrs AM on paper into Medical coding Sr manager Quality -- Min 12+yrs experience with 1yr Manager on paper into Medical coding Specialties & Locations : Hyderabad IPDRG (AM | Manager | Sr. Manager) Mumbai & Aurangabad Surgery, Anesthesia, HCC & HHC (Sr. Manager only) Package : Assistant Manager Up to 20 LPA (based on experience) Manager Up to...
Posted 1 month ago
3.0 - 8.0 years
2 - 4 Lacs
coimbatore
Work from Office
Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...
Posted 1 month ago
1.0 - 6.0 years
1 - 6 Lacs
noida, ghaziabad, delhi / ncr
Work from Office
URGENT HIRING Recruitment / Sr. Consultant / Team Lead / Manager Company: SpotShine Consulting Location: Preet Vihar, East Delhi Experience: 1 to 8 Years CTC: Best in the industry (with a decent hike) Gender: Male/Female Industry Background: Mandatory – Consultancy experience in Talent Acquisition, Team Handling, and Client Management Key Responsibilities Team Handling: Lead, mentor, and manage a team of recruiters to achieve hiring targets. Conduct regular team meetings, performance reviews, and training sessions. Allocate tasks based on individual strengths and workload. Monitor team KPIs to ensure consistent performance and productivity. Resolve conflicts and promote a positive, collabora...
Posted 1 month ago
5.0 - 10.0 years
7 - 10 Lacs
bangalore rural, bengaluru
Work from Office
Location: Bangalore Must have skills:- HR operations exposure Minimum of a bachelors degree in accounting, Finance or Business Administration Strong focus on service and working in a service delivery environment. Strong influencing skills and teamwork skills Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations Analytical abilities, strong judgment and management skills, ability to work effectively with Business, HR and IT Leaders. Strong critical thinking skills Responsibility of / Expectations from the Role 1 Coaching Team members, conducting One on ones and Appraisals 2 Serves as the primary liaison between the teams and the vari...
Posted 1 month ago
8.0 - 13.0 years
3 - 7 Lacs
pune, maharashtra, india
On-site
We are seeking a detail-oriented and results-driven Group Lead to manage and deliver end user-facing IT projects. The ideal candidate will be responsible for planning, coordinating, and executing technology rollouts, migrations, and service improvement initiatives, ensuring minimal disruption to business operations and high user satisfaction. Key Responsibilities: Lead end-to-end delivery of end user technology projects (e.g., hardware refresh, software upgrades, OS migrations, collaboration tool rollouts). Engage with business stakeholders to gather requirements and define project scope, timelines, and deliverables. Coordinate with cross-functional teams including IT support, infrastructure...
Posted 1 month ago
15.0 - 20.0 years
35 - 60 Lacs
mumbai, bengaluru, delhi / ncr
Work from Office
Role & responsibilities Designation : VP - ML engineer Manager Job location : remote Notice period : Only immediate joiners What you'll do Lead and inspire your team (AI engineers, platform engineers, and a product manager): Set clear goals, mentor team members, and foster a culture of impact, collaboration, and rapid learning. Implement agile processes that prioritize speed without sacrificing quality or security. Collaborate closely with customers to understand and address their AI safety challenges: Engage directly with customer teams to understand their innovation objectives, pain points, and safety requirements. Translate customer needs into actionable roadmaps aligned with their innova...
Posted 1 month ago
6.0 - 11.0 years
0 Lacs
chennai
Work from Office
Greeting From Shoreline Healthcare Technologies !!! We are hiring for Team Lead / Assistant Manager - RCM (US Healthcare) Job Summary: We are seeking a highly motivated and experienced Tead Lead / Assistant Manager (AM) to serve as the primary point of contact for our healthcare clients in managing their Revenue Cycle Management (RCM) operations. As part of an outsourced service team, the AM will be responsible for maintaining strong client relationships, ensuring service excellence, monitoring KPIs, and supporting operational delivery across the end-to-end RCM process, including eligibility, coding, billing, A/R follow-up, and denial management. Key Responsibilities: Serve as the primary co...
Posted 1 month ago
5.0 - 12.0 years
6 - 7 Lacs
bengaluru
Work from Office
Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...
Posted 1 month ago
5.0 - 10.0 years
5 - 7 Lacs
bengaluru
Work from Office
Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...
Posted 1 month ago
1.0 - 6.0 years
5 - 8 Lacs
bengaluru
Work from Office
About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...
Posted 1 month ago
3.0 - 8.0 years
4 - 6 Lacs
kolkata
Work from Office
GIS/Cartography Team Lead Autonomous Vehicle (AV) Mapping Position Summary: The GIS/Cartography Analyst plays a crucial role in the development and enhancement of high-precision geospatial data used for Autonomous Vehicle (AV) systems. This role focuses on digitizing geospatial features, validating data accuracy, and interpreting road infrastructure in alignment with U.S. transportation regulations. The analyst must be proficient in GIS tools and cartographic principles, possess strong technical expertise in mapping environments, and be experienced in handling various geospatial data formats. Ideal candidates bring both domain expertise and attention to detail, contributing directly to the s...
Posted 1 month ago
0.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Role Description This is a full-time on-site role as a Sales Representative (Real Estate) located in Bengaluru. As a Sales Representative you will be responsible for managing team a performance tracking. Advising and assisting property buyers, understanding their needs, recommending suitable properties, and providing all necessary information to help clients make informed decisions. Qualification Excellent communication skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proven experience in real estate sales team lead and comprehensive knowledge of the real estate market Demonstrated ability to build and maintain client relationships, negotiate contra...
Posted 1 month ago
5.0 - 10.0 years
7 - 13 Lacs
pune
Work from Office
Hiring for QA & TL from Banking domain – (International Voice) Graduate/PG with min. 5 yrs to max. 10 yrs Exp in Internationl Banking(Treasury) Domain+International BPO(voice) can apply. Call- Suhani-9911988552, Pooja-9911988774, Rukhsar-9899875055
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
kolkata, hyderabad, bengaluru
Work from Office
Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limi...
Posted 1 month ago
7.0 - 12.0 years
8 - 16 Lacs
noida, hyderabad, bengaluru
Hybrid
Notice Period-Immediate Joiner or Max 10 days(Do not share long notice period profile.) Permanent Payroll - Anlage Infotech Client - NTT DATA Location- PAN INDIA - HYBRID Role & responsibilities ( Resource must have team lead experience) Experience: 10 Years. Location: Any Ntt( Hybrid). Once You Are Here, You Will: Lead the definition of the architecture for the application including the technology used and methodology followed to deliver the end-to-end application. Design a fast, resilient, and scalable application which incorporates technical infrastructure strategy, configuration, and management and provide solutions to optimize performance and scalability. Lead a team of 5-8 people Archi...
Posted 1 month ago
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