474 Team Lead Jobs - Page 7

Greetings Openings:100 Designation: SME/Team Lead Skills:AML & KYC Exp:4+ Yr Loc. :Hyderabad CTC:SME : Upto 6 Lpa & TL : UPTO 9 Lpa Call: Devansh 9694186165 Prachi - 7891810294 Appy to:ankit@conversejob.com Rgrds Team Converse

Job Description: Please find the detailed job description attached for your reference. Job Description: Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail Mode of Work(WFH or WFO) - WFO Location – MDC7 Shift Timing – Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow, Noida & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto 5LPA (Depending upon last drawn) For Noida- Salary- Upto 6.5LPA (Depending upon last drawn) For Gurugram - Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Candidate must have experience in web application. Only looking for Delhi NCR People

Role and Responsibility: Team management Customer management Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E) Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately Ensure compliance to all SLA and KPI targets Conducting review meetings with Team and external stakeholders Ensure compliance to quality and audit requirements Manage resource requirements Identify process gaps and improvement opportunities Handle internal reporting, adherence to SLAs Handle quality control and audits Handle all administrative challenges Manage escalations Prepare dashboards for performance metrics, service levels Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Support team with AP/AR domain knowledge as and when required Track exceptions and forward to relevant stakeholders for resolution Review queries and resolve from system Identify process gaps Engage in Lean, Six Sigma projects to enhance process performance Drive transformation for process improvement. Simplification, automation Participate in all strategic decision with the customer Addon Requirements B.Com (Commerce Graduate) Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Good to have 1. M.Com/Post Graduate degree in Finance or Accounting 2. 7-10 years of professional experience in Accounts Payables 3. Good understanding of Finance and accounting processes. 4. Knowledge of various ERPs- SAP, MS Office, Advanced Excel

Ghrs Training is looking for an experienced Team Lead to manage our International Voice Customer Support team. If should have a proven track record in leadership and extensive experience in international voice operations, this role is for you! Key Responsibilities: Lead, mentor, and motivate a team of customer support professionals in an International Voice environment. Oversee daily team performance, ensuring adherence to quality standards and service level agreements. Conduct regular performance reviews, provide constructive feedback, and identify training needs. Handle escalated customer issues and complex queries, ensuring prompt and effective resolution. Implement strategies to improve team productivity, efficiency, and overall customer satisfaction. Foster a positive and collaborative work environment. About You: Should have 7+ years of overall experience in customer support. Should have a minimum of 2 years of Team Lead experience on papers . Should have experience in International Voice processes only. Should possess excellent leadership, communication, and interpersonal skills. Should be highly organized, results-oriented, and capable of working in a fast-paced environment.

Primary Purpose of Position: The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible. Key Accountabilities: Be willing to find answers to all questions addressed to them. Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions. Obtain and evaluate all relevant information to handle inquiries. Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate. Advise customers on appropriate action. Identify and appropriately escalate situations requiring urgent attention. Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers. Stay current with system information, changes and updates Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support. Stay abreast of current news, system information, problems, changes and updates relevant to our customer community. Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations. Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions. Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately. Follow standard Service Desk operating procedures; Accurately log all interactions using ticketing software. Process forms according to procedure. Manage customers accounts. Participate in an on-call rotation if required.

Position Summary Oversees a team of Learning Services Specialists (LSS/Trainers) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for TELUS International India. Designs and implements career development plans for the LSSes. Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Roles and Responsibilities Manages the day-to-day operations of the Learning Services Team by setting weekly goals and specific tasks, subsequently monitoring the LSSes performance against these established goals and objectives. Allocates resources to achieve delivery of given tasks. Coordinates with other Learning Services Supervisors (LS Supervisor) in the reservation and allocation of training resources. Works with the Learning Services Coordinator in procuring and managing training supplies and funds for new hire classes. Oversees generation of reports drafted on training matters before forwarding to the requisitioning party. Manages proper collation of data provided by various parties that contribute to the overall output of the LS Team. Creates recommendations, as required, to address account-specific issues and/or concerns. Ensures that reports are accurately processed, delivered, and documented following the company policies. Assists Learning Services Manager in conceptualizing, developing, implementing and measuring training interventions that address program and team member opportunities. Designs and implements training plans to guarantee excellent performance of the company as directed by the Leadership team. Coordinates with other departments for requirements and other support as necessary. Builds a robust reporting packet of relevant training analytics that the LSM and other program stakeholders can use to drive business decisions. Maintains reporting library to afford for ease of access to Learning Services Manager and program stakeholders. Assists Learning Services Manager in preparing business review presentations. Oversees the execution of training deliverables such as recurrent training completion. Supervises the implementation of training projects. Applies training best practices as identified by the Learning Services Manager. Assists the Learning Services Manager in certifying the product knowledge of Learning Services Specialists. Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge about the accounts in his/her jurisdiction. Remains informed and current in instruction practices. Helps Learning Services Manager in keeping the training curriculum up to date. Coaches, mentors, conducts one-on-one discussions and manages the performance of LS team members regarding work ethics, productivity, KPIs and career growth. Devises development plans, performance interventions, and career paths and prepares them to handle increased responsibilities. Keeps abreast of departmental morale as derived from discussions with LS staff. Maintains an atmosphere of open communication by scheduling regular group discussions with team members to elicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by LS team members. Prepares the payroll files based on his/her direct reports attendance. Ensures the timely submission of payroll files to Compensation & Benefits for the on-time and accurate crediting of salaries. Conducts interviews with applicants for LS staff positions. Assesses applicants based on skills, work attitudes, and behaviors required to ensure that the LS team comprises competent and efficient team members. Provides feedback to HR-Talent Acquisition on the outcomes of applicant interviews. Eligibility Bachelor's degree in any field. Minimum 1.5 year as Team Leader Training (on papers) and currently handling team of trainers Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in evening / night International BPO experience Mandatory

Graduates Flexible with rotational Shifts and weeks off On paper, 2+ years’ experience as a Team Leader with an overall, 5+ years’ experience Should be from the customer service voice process. Good communication and interpersonal skills

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

We are KGiS, hiring a Team Lead- International Voice Process Job Location- Coimbatore. Looking for a Team Lead with prior experience as a TL/SME in the international voice process. Job Description: Hands-on Experience in International Voice Process Excellent Communication Prior experience in team handling Drive the team, manage, and deliver business demand. Flexible to work the night shift Candidate skills: Hands-on Experience in International Voice Process Hands-on Experience in product sales as Team Lead Flexible to work the night shift Interested, kindly share your resume with divya.s@kgis.co

5+ years' experience in Recruitment. Minimum 2-3 years in handling Client Accounts Excellent verbal & written comminication skills Excellent Ownership, Decision Making, Client Management & Team Leading skills WALK-IN INTERVIEW 10TH, 11TH & 12TH JULY 10 AM TO 5 PM Interview Location: Trescon, 3RD Floor, Pragathi Business District #412, Karnataka

5+ years' experience in Recruitment. Minimum 2-3 years in handling Client Accounts Excellent verbal & written comminication skills Excellent Ownership, Decision Making, Client Management & Team Leading skills WALK-IN INTERVIEW 10TH, 11TH & 12TH JULY (10 AM TO 5 PM) Interview Location- Trescon, 3RD Floor, Pragathi Business District #412, Laxmindra Nagar, Manipal 576104 (Near Bacchus Inn), Karnataka. Email your CV to: tonsh@inspire-solutions.co.in Contact No: 9686511723 / 9900115782

We are seeking a skilled and experienced .NET Lead Developer to join our dynamic team. The ideal candidate will have a strong technical background with at least 6 years of hands-on experience in .NET technologies , and expert-level proficiency in LINQ . You will lead a team of developers and play a key role in designing, developing, and delivering scalable software solutions. Key Responsibilities: Lead the development and delivery of .NET-based applications. Architect and design technical solutions based on business requirements. Write clean, scalable, and efficient code using .NET, C#, and LINQ. Guide team members through code reviews, best practices, and technical problem solving. Collaborate with cross-functional teams including QA, Product, and DevOps. Ensure adherence to coding standards, security practices, and performance optimization. Participate in sprint planning, estimation, and retrospectives. Troubleshoot, debug, and upgrade existing systems. Mandatory Skills: 6+ years of professional experience in software development using .NET technologies. Strong expertise in LINQ deep understanding of query syntax, method syntax, and advanced use cases. Proficient in C# , ASP.NET Core , and Entity Framework . Experience with RESTful APIs , Web Services , and Microservices architecture . Hands-on experience with SQL Server and database optimization . Good understanding of OOP , Design Patterns , and SOLID principles . Experience with version control systems (e.g., Git). Nice to Have: Experience with Azure or other cloud platforms. Exposure to front-end technologies like Angular/React. Familiarity with CI/CD pipelines , Docker , or Kubernetes .

Position Overview: We are seeking a skilled and experienced Software Developer to support a development squad focused on creating innovative digital solutions for Environmental Services. The ideal candidate will have a strong background in software development, proven collaboration and communication skills, and a passion for driving innovation and excellence. As a Software Developer, you will be responsible for contributing to the team through the entire software development lifecycle, supporting successful delivery of high-quality solutions by developing and maintaining cutting-edge software products using .NET C#, Azure Cloud, Angular, and web design within a microservice and TDD environment. Requirements: Education : Bachelor s degree in Computer Science, Computer Engineering, Electrical Engineering, Environmental Sciences or related field. Experience : 3+ years of experience in software development, focusing on web applications using best UI/UX practices. Technical Skills : Proficiency in Azure Cloud, C#, .NET (8+), Angular (16+), Python (3.9+), and relational databases. Collaboration : Collaborate within a team environment focusing on communication and trust. Domain Knowledge : Experience with geospatial development focusing on environmental risks, simulations, and spatial analytics. DevOps : DevOps supporting tools, such as Azure DevOps, Atlassian, and GitHub Copilot. Preferred Qualifications Azure certifications. Experience with 3D web-based technologies like 3js, Unity, or Unreal is a plus. Experience with Esri products, like ArcGIS, and mapping libraries, including Leaflet, is a plus. Experience with microservices architecture and TDD.

From Financial services/banking Background.must have exp in selling Home Loans,Housing Loans & LAP. Responsible for sourcing business from eligible customer profile as per organization policy. able to understand customers need & explain products. Required Candidate profile Exp in relationship with customers.Good communication skills.Good persuasion & negotiation skills. exp in Leading large team.Must have exp in NBFC & background in Micro LAP ( Loan against Property)

Ghrs Training is looking for an experienced and dynamic Service Desk Team Lead to guide our support team. If you have a strong background in service desk operations, technical troubleshooting, and leading a team in an international voice environment, we encourage you to apply! Key Responsibilities: Lead and mentor a team of service desk professionals, ensuring high performance and continuous improvement. Oversee daily service desk operations, manage ticket queues, and ensure timely resolution of issues. Provide expert support and guidance for Windows Troubleshooting , Outlook configuration , and Microsoft Application Troubleshooting . Act as an escalation point for complex technical issues, ensuring effective problem-solving and customer satisfaction. Monitor team performance against key metrics and implement strategies to enhance service quality. Foster a collaborative and positive team environment within an International Voice Process setting. Conduct regular team meetings, performance reviews, and training sessions. About You: You have 4 years of experience as a Team Lead in a service desk environment. You possess strong skills in Service Desk operations , including incident management and problem resolution. You have hands-on expertise in Windows Troubleshooting , Outlook configuration , and Microsoft Application Troubleshooting . You are highly proficient in an International Voice Process setting, with excellent communication and leadership abilities. You are customer-focused, with a proven ability to motivate and develop a team.

Hiring for Surgery Coder , QA , Team Lead Location : Bangalore,Hyderabad,Chennai Salary : 7.5L Only Certified Immediate Joiners Preferred Whatsapp : 9080157634 Interested Candidates Share CV to dharshans3110@gmail.com

Lead and manage the activities of sales team. Identify business opportunities & Build strong client relationships. Implement sales strategies by analyzing market trends. Monitor sales targets & team performance. Meet & exceed revenue targets. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354326108 Sr HR Shubham Perks and benefits On roll with HDFC Group Career growth

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp -87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Lead & manage the activities of sales team. Identify business opportunities & Build strong client relationships Implement sales strategies by analyzing market trends Monitor sales targets & team performance Meet & exceed revenue targets Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 9274043291 Sr HR Akash Perks and benefits On roll with HDFC Group Career growth

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Share CV at- Call / WhatsApp - 9274043291 Sr HR Akash Perks and benefits On Roll - Full Time Insurance Career

Team Lead - Content Review || 6 Lpa || Hyd || Rotational shifts || 5 Days Working || Job Summary: We are looking for an experienced Team Lead - Content Review to oversee a team of content moderators responsible for ensuring the safety, accuracy, and appropriateness of user-generated content across our platform. . Roles and Responsibilities : Lead, coach, and mentor a team of content reviewers to meet performance targets and quality benchmarks. Monitor team performance and provide regular feedback and training to ensure high standards of accuracy and efficiency. Collaborate with policy, legal, and product teams to stay updated on content moderation guidelines and implement them effectively. Identify areas for process improvement and contribute to the development of content review strategies and best practices. Prepare reports, analyze trends, and present performance data to management. Foster a supportive and resilient team environment, especially in handling sensitive or disturbing content. Eligibility : 3+ years of experience in content moderation, trust & safety, or a similar field, including at least 1 year in a Team Lead on paper. Excellent communication, organizational, and interpersonal skills. Graduation is Mandatory * Strictly Need On Paper Team Lead into Content Review * Interview Mode : HR, Assessment , Ops Round ( Walkin ) Salary & Benefits: 5 Lpa is Max + Performance incentives + Allowances Shift & Location Rotational shifts 5 days Working 2 rotational Weekoff - Uppal Location To Apply: Send your resume to Watsup - 8374730176- HR Bhavana or can drop Cv to bhavana.axisservices@gmail.com