Training Manager For Virtual & Tele Sales

Hi All,

We are hiring at Kotak Life Insurance for the below vacancy,

Interested candidates can mail their resume on kli.jayshree-jain@kotak.com

Role Overview:

Training Manager

Location: Thane & Hyderabad

Key Responsibilities:

• Training Strategy & Design

• Develop and implement comprehensive training programs tailored to VRM roles in CC and LI.
• Align training content with business goals, regulatory requirements, and customer service excellence.

• Content Development

• Create engaging training materials including presentations, manuals, e-learning modules, and assessments.
• Collaborate with product, compliance, and sales teams to ensure accuracy and relevance of content.

• Delivery & Facilitation

• Conduct onboarding and refresher training sessions for new and existing VRMs.
• Facilitate workshops, role-plays, and simulations to enhance soft skills, product knowledge, and sales techniques.

• Performance Monitoring

• Track training effectiveness through assessments, feedback, and performance metrics.
• Identify skill gaps and recommend targeted interventions.

• Stakeholder Collaboration

• Work closely with HR, Operations, and Business Heads to align training with organizational needs.
• Support change management initiatives and new product launches through training.

• Compliance & Quality

• Ensure all training programs adhere to regulatory standards and internal policies.
• Maintain training records and audit readiness.

Qualifications & Experience:

• Bachelors degree (Masters preferred) in HR, Business, Education, or related field.
• 5+ years of experience in training, preferably in BFSI, Call Centre, or Insurance domains.
• Strong understanding of Life Insurance products and virtual relationship management.
• Experience with digital training platforms and LMS tools.

Skills Required:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple training projects simultaneously.
• Proficiency in MS Office and e-learning tools.
• Empathy, patience, and a passion for people development.