Team Lead - RCM Voice Operations - Bangalore

5 - 10 years

5 - 7 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

About the Role:

We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment.

Key Responsibilities:

  • Lead, manage, and mentor a team of associates handling RCM International Voice Operations.
  • Oversee day-to-day operations including call handling, customer queries, and escalations.
  • Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance).
  • Ensure accurate and timely processing of claims, billing, and collections.
  • Conduct regular team meetings, performance reviews, and provide feedback to enhance efficiency.
  • Collaborate with internal teams (training, quality, HR) to address operational challenges.
  • Handle client communications, updates, and process improvements.
  • Maintain high standards of compliance with HIPAA and data security regulations.

Required Skills & Qualifications:

Experience

Domain Expertise

Communication Skills:

Technical Skills:

Strong analytical, problem-solving, and decision-making skills.

Ability to work in rotational shifts (including night shifts for US time zones).

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