Team Lead - RCM Voice Operations - Bangalore Golden Opportunities

5.0 - 10.0 years

5 - 7 Lacs

bengaluru

Work from Office

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

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