Team Lead - HR Operations

What this job involves:

• Resolve Tier 1 queries and transactions related to Workday Learning module
• Creating/Modifying Offerings and Sessions
• Updating Rosters post evaluating & analyzing the source data
• Managing publishing/modification of digital courses, Video interactions, blended courses etc.
• Creating and managing Campaigns in Workday Learning
• Managing Workday Learning cases and queries like transcript and training issues from users
• Managing Standalone test creation and edit activities in Questions Bank application
• Managing Programs and Audience in Workday Learning including creation and edit activities
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Managing & Coordinating queries on Case management tool.
• Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
• Ability to identify and escalate complex queries to appropriate owner
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Experience in leading a HR services team of at least 10 members for at least 2-3 years

Key Skills

• Demonstrating good understanding of core Learning and Development practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in a Workday Learning environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook)
• Bachelors degree in Human Resources or Personnel Management
• 6-8 years of experience in HR or client services role preferred

Sound like you In this role, your key responsibilities will include:

• Highly Organized and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Good Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results