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Jones Lang LaSalle
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Team Lead - HR Operations

Team Lead - HR Operations

Jones Lang LaSalle

2 - 8 years

|

3 - 7 Lacs

Posted:1 week ago| Platform:

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Skills Required

ms office suite erp team lead hr publishing standard operating procedures hr investment management customer service commercial real estate recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Resolve Tier 1 queries and transactions related to Workday Learning module
Creating/Modifying Offerings and Sessions
Updating Rosters post evaluating & analyzing the source data
Managing publishing/modification of digital courses, Video interactions, blended courses etc.
Creating and managing Campaigns in Workday Learning
Managing Workday Learning cases and queries like transcript and training issues from users
Managing Standalone test creation and edit activities in Questions Bank application
Managing Programs and Audience in Workday Learning including creation and edit activities
Demonstrate good proficiency in HR processes and standard operating procedures
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Managing & Coordinating queries on Case management tool.
Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
Ability to identify and escalate complex queries to appropriate owner
Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
Experience in leading a HR services team of at least 10 members for at least 2-3 years

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Jones Lang LaSalle

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