Team Lead - HR Operations

What this job involves:

Provide hands-on experience working with HR applications including Workday, PeopleSoft, and ADP, alongside case management systems like ServiceNow and Workday Help

Process improvement mindset with experience creating, updating, and reviewing SOPs and process documentation.

Serve as the primary point of contact for complex HR issues that require senior-level intervention.

Design and deliver training programs for new hires and ongoing skill development for existing team members.

Implement team processes and workflows to improve efficiency and productivity.

Handle escalations from process partners and HR teams, providing root cause analysis to stakeholders.

Identify potential operational risks and develop mitigation strategies.

Collaborate with cross-functional teams to deliver projects and initiatives on time.

Take ownership of deliverables and propose strategic action plans to drive continuous improvement

Ensure team adherence to data privacy regulations, employment laws, and company policies.

• Strong analytical skills with proven ability to conduct root cause analysis and identify process improvements.

• Knowledge of HR compliance requirements and quality assurance frameworks.

• Foster an inclusive team culture that encourages innovation and collaboration.

Key Skills

• 6-8 years of experience in HR operations with at least 2-3 years in a leadership or team lead capacity.

• Bachelor s/Master s degree in Human Resources or other related field.

• Experience in managing employee life-cycle for EMEA/UK countries.

• Demonstrating excellent understanding of core HR management practices, processes, procedures, and policies

• Excellent verbal and written communication skills

• Knowledge on MS Office Suite skills (Word, Excel, Outlook), with excellent command on Excel, PowerPoint, and Word.

• Previous experience with any HR system/platform/technology is preferred with Workday as must.

• Ability to work in a fast-paced environment with constant deadlines

Sound like youIn this role, your key responsibilities will include:

• Highly Organised and Self-motivated

• Ability to work in a fast-paced environment with constant deadlines

• Excellent Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Highly Employee and Customer centric

• Excellent teamwork interaction and orientation

• Attention to detail and ability to work towards tight deadlines

• Ability to adapt and drive change to derive efficiencies/productivity

• Result oriented with the ability to manage competing priorities and multiple stakeholders