Team Lead- Freelancer Management

About 1Lattice

1Lattice™ is a 360-degree business decision support partner, offering a tech-enabled services stack of data, people networks, and custom research. Powered by innovative tools and agile data-gathering methods, 1Lattice helps clients make smarter decisions across the business lifecycle — from Inputs and Validation to Execution and Measurement. We work with clients and partners globally to solve complex business problems with actionable, research-led insights.

About the Role

We are seeking a dynamic and experienced Team Leader – Panel Operations (CAPI) to lead the planning, execution, and delivery of Primary Research (CAPI-based) projects. This role will focus on managing a wide network of freelancers and field survey teams, ensuring seamless project delivery and operational excellence. You will be the key driver of end-to-end panel operations, including freelancer onboarding, coordination, and performance tracking, while also collaborating closely with internal teams and external stakeholders.

Key Responsibilities

Project Management & Delivery

• Manage end-to-end operations of full-service, tracking, and sample-only CAPI research projects.

• Ensure timely setup, execution, and delivery of ongoing projects with high data quality.

• Align with internal teams (consulting, sample, sales) to define project scope, timelines, and quality benchmarks.

• Identify and mitigate project risks, ensuring seamless execution under tight deadlines.

• Handle budgeting, cost tracking, vendor coordination, and timely invoicing.

Freelancer Management

• Lead recruitment, onboarding, and training of freelance surveyors and field investigators through multiple sourcing channels.

• Allocate tasks, monitor productivity, and maintain performance dashboards for freelancers.

• Act as the single point of contact for field teams, ensuring continuous communication and support.

• Negotiate rates and onboard third-party vendors where necessary for additional capacity.

Team Collaboration & Leadership

• Mentor and guide junior team members, supporting a learning-focused team culture.

• Drive process improvement to boost operational efficiency and delivery accuracy.

• Foster cross-functional collaboration to ensure client satisfaction and smooth internal coordination.

Requirements

• Graduate/Postgraduate in any discipline.

• 3–4 years of experience in research operations, project management, or panel operations, especially in CAPI projects.

• Prior experience managing field teams or freelance workforces.

• Strong understanding of market research workflows and lifecycle.

• Excellent verbal and written communication skills.

• High proficiency in MS Office (especially Excel), Google Sheets, and CRM platforms.

• Strong organizational, analytical, and negotiation skills.

• Ability to multitask and manage priorities in a high-pressure environment.

• Flexibility to work in extended or 24x7 shifts if required by project deadlines.

Why Join Us?

• Be a part of a high-growth, innovation-driven research company.

• Work with a diverse and passionate team delivering impact across industries.

• Opportunity to shape panel operations for a dynamic research ecosystem.

• Opportunity to manage projects across diverse sectors including FMCG, BFSI, Healthcare, and more

• Work with a purpose-driven organization committed to ethical and impactful research