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Team Lead- Freelancer Management

Team Lead- Freelancer Management

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

1lattice

4 - 9 years

5 - 9 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Operations Manager Bfsi Project management Process improvement Consulting Healthcare Market research Budgeting MS Office CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Lead- Freelancer Management at Lattice Technologies Pvt Ltd

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1Lattice is a 360-degree business decision support partner, offering a tech-enabled services stack of data, people networks, and custom research. Powered by innovative tools and agile data-gathering methods, 1Lattice helps clients make smarter decisions across the business lifecycle from Inputs and Validation to Execution and Measurement. We work with clients and partners globally to solve complex business problems with actionable, research-led insights.

About the Role

We are seeking a dynamic and experienced Team Leader Panel Operations (CAPI) to lead the planning, execution, and delivery of Primary Research (CAPI-based) projects . This role will focus on managing a wide network of freelancers and field survey teams , ensuring seamless project delivery and operational excellence. You will be the key driver of end-to-end panel operations, including freelancer onboarding , coordination, and performance tracking, while also collaborating closely with internal teams and external stakeholders.

Key Responsibilities

Project Management & Delivery

Manage end-to-end operations of full-service, tracking, and sample-only CAPI research projects.

Ensure timely setup, execution, and delivery of ongoing projects with high data quality.

Align with internal teams (consulting, sample, sales) to define project scope, timelines, and quality benchmarks.

Identify and mitigate project risks, ensuring seamless execution under tight deadlines.

Handle budgeting, cost tracking, vendor coordination, and timely invoicing.

Lead recruitment, onboarding, and training of freelance surveyors and field investigators through multiple sourcing channels.

Allocate tasks, monitor productivity, and maintain performance dashboards for freelancers.

Act as the single point of contact for field teams, ensuring continuous communication and support.

Negotiate rates and onboard third-party vendors where necessary for additional capacity.

Team Collaboration & Leadership

Mentor and guide junior team members, supporting a learning-focused team culture.

Drive process improvement to boost operational efficiency and delivery accuracy.

Foster cross-functional collaboration to ensure client satisfaction and smooth internal coordination.

Requirements Graduate/Postgraduate in any discipline.

3 4 years of experience in research operations, project management, or panel operations, especially in CAPI projects.

Prior experience managing field teams or freelance workforces. Strong understanding of market research workflows and lifecycle. Excellent verbal and written communication skills.

High proficiency in MS Office (especially Excel), Google Sheets, and CRM platforms.

Strong organizational, analytical, and negotiation skills.

Ability to multitask and manage priorities in a high-pressure environment.

Flexibility to work in extended or 24x7 shifts if required by project deadlines.

Be a part of a high-growth, innovation-driven research company.

Work with a diverse and passionate team delivering impact across industries.

Opportunity to shape panel operations for a dynamic research ecosystem.

Opportunity to manage projects across diverse sectors including FMCG, BFSI, Healthcare, and more

Work with a purpose-driven organization committed to ethical and impactful research

What is your total work experienceWhat is your current locationare you willing to travel/relocate to Gurugram, sector 42-43What is your Current salarywhat is your expected SalaryHow soon you can join 1LatticeAre you currently working or notIf yes, what is the reason of looking out for changeIf not, when was your Last working day & why you left your job*

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Team Lead- Freelancer Management