Team Lead Back Office

Amrapali Solutions

1 - 5 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

team management training development service level management performance analysis report compilation communication skills relationship building career development attendance management sla management auditing analytical skills presentation skills quality delivery procedure transitioning clientcustomer focus coaching feedback hr operations policies floor operations management performance feedback process dashboards analysis operations review client portfolio management verbal written communication ms excel proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

As a Team Leader in Back Office, your primary responsibility will be managing a team of 15-20 resources. You will need to ensure day-to-day planning, operations, and problem-solving, while developing the team to consistently deliver superior quality. Independently handling new procedure transitions and driving a client/customer-focused approach will be essential aspects of your role. Motivating the team to achieve management goals will also be a key responsibility. Key Responsibilities: - Drive the team to be client/customer-focused - Develop team members to ensure delivery of superior quality - Independently handle transitioning of new procedures - Take ownership of delivering service level components, quality, and targets - Track and analyze individual team members" performance - Provide effective coaching and feedback - Compile all external and internal reports - Act as the communication conduit between the team and management - Implement HR and Operations policies effectively - Manage floor operations and ensure adherence to schedules - Conduct performance feedback sessions with agents - Focus on CPM/SLA and one-to-one relationship building - Analyze process dashboards and team performance reports - Motivate associates through effective management and career development - Ensure timely submission of Operations Review - Manage attendance and attendance incentives for the team - Attain SLA through effective daily operations management - Conduct audits and provide feedback to team members - Manage the portfolio of clients Qualifications Required: - Graduation is a must - Minimum 1 year of experience as a Team Leader in Back Office - Willingness to work in a 24*7 environment - Excellent verbal and written communication skills - Strong analytical skills, proficiency in MS Excel, and presentation skills If you are interested in this opportunity, kindly email your resume to sandesh@amrapalisolutions.in with details of your current CTC, expected CTC, and notice period.,

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