At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in DevSecOps at PwC will focus on minimising software threats by integrating development, operations and security industry leading practices in order to validate secure, consistent and efficient delivery of software and applications. You will work to bridge the gap between these teams for seamless and secure application and software development.Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Lead in line with our values and brand.
- Develop new ideas, solutions, and structures; drive thought leadership.
- Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
- Balance long-term, short-term, detail-oriented, and big picture thinking.
- Make strategic choices and drive change by addressing system-level enablers.
- Promote technological advances, creating an environment where people and technology thrive together.
- Identify gaps in the market and convert opportunities to success for the Firm.
- Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, cloud services, and data centers to optimize performance and minimize downtime.Those in DevSecOps at PwC will focus on minimizing software threats by integratingdevelopment, operations and security industry leading practices in order to validate secure, consistent and efficient delivery of software and applications. You will work to bridge the gap between these teams for seamless and secure application and software development.
Role Summary
We are looking for a Director to support cloud-based Tax applications running in Microsoft Azure. This role will be part of a global team responsible for investigating complex issues, supporting deployments, and working closely with developers, operations teams, and end users. The ideal candidate will have 10+ years or more of experience in DevOps application support and a strong foundation in cloud technologies, CI/CD pipelines, and troubleshooting techniques. In this role, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.The position also includes managing an on-call rotation to provide support during off-hours when needed. We emphasize work-life balance and have a globally distributed support model to minimize overnight load. You will work in coordination with US and globally based counterparts and will play a critical role in providing timely support, participating in knowledge transfer sessions, and ensuring continuity across shifts.
Key Responsibilities:
- Provide strategic and technical leadership across multiple Tax solution delivery teams
- Oversee the delivery of comprehensive Tax solutions, emphasizing full-stack .NET development and integration of Large Language Models (LLM), orchestrated applications
- End-to-end management of application lifecycle, incident management, and troubleshooting.
- Manage and own the full lifecycle of AI models and solutions, from development through deployment, monitoring, maintenance, iterative enhancement, and operational support.
- Direct experiment-driven development, ensuring rapid prototyping, testing, validation, and operational excellence.
- Establish and drive consistent quality control and continuous improvement of Tax solutions, closely collaborating with business stakeholders to align solutions with strategic objectives.
- Develop and maintain robust stakeholder relationships, clearly communicating complex solutions and strategic implications to senior business leaders.
- Promote technical innovation, process improvement, and effective methodologies across teams.
- Continuously evaluate and drive adoption of emerging technologies to enhance solution capabilities and maintain competitive advantage.
- Collaborate with cross functional team members to develop and propose to potential customers technical cloud-based solutions including proposals and statements of work.
- Develop reference architectures and best practice approaches to optimize clients’ cloud adoption, application performance, security, and cost models.
- Participate in meetings and discussions with internal and external customers.
- Identify and prioritize use cases for implementation.
- Identify technical requirements for the identified use cases and build an implementation plan.
- Collaborate with team members and foster an environment where technical professionals can develop their skills and grow their careers; taking on increased responsibility and adding value to the organization.
- Provide coaching and mentoring to fellow team members.
Required Skills and Experience:
- Minimum of 10 years of experience, including substantial experience in a senior technical leadership role managing multiple multidisciplinary teams.
- An advanced degree is preferred.
- Proven specialization with major cloud platforms such as AWS, Azure, or Google Cloud Platform, with cloud foundational certifications highly desirable.
- Extensive experience in .NET development and application support, with a focus on Azure cloud platforms
- Strong experience with CI/CD pipelines, especially using Microsoft DevOps, and proficiency in automation and scripting (e.g., Bash, Python, PowerShell).
- Experience using the Azure Kudu console for diagnostics, file management, and troubleshooting Azure App Services.
- Experience with monitoring tools like DataDog and Azure Application Insights for system performance analysis and troubleshooting.
- Strong understanding of ITIL processes, particularly incident, problem, and change management.
- Extensive experience translating complex technical solutions into strategic business outcomes.
- Prior experience leveraging executive-level communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders while navigating ambiguity.
- Proven track record of leading strategy, emphasizing analytical, decision-making, and problem-solving capabilities.
- Proven ability to navigate complexity and ambiguity, providing clear direction and maintaining composure under pressure.
Values, behaviors & attitude
- Strong communication skills and ability to build trusted relationships
- Strong technology services domain knowledge to lead conversations and create thought leaderships
- Executive level presence and influence
- Good negotiation skills
- Business and commercial acumen
- Able to demonstrate agility between complex deals and simplification of messages
