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Teleperformance (TP)
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Talent Excellence || BHR

Talent Excellence || BHR

Teleperformance (TP)

1 - 6 years

1 - 4 Lacs

Goregaon, Bhayandar, Mumbai (All Areas)

Posted:2 weeks ago| Platform:

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Skills Required

HR Operations Grievance Handling Compliance Induction Employee Engagement Employee Relations Ijp Employee Grievances Onboarding Exit Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift Timings: 5 days working, with any 2 rotational week offs (includes night shifts) Role & responsibilities Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines. Ensure timely closure of e-tickets for employee grievances and concerns. Responsible for the roll-out and closure of Internal Job Posting (IJPs) within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above. Ensure Employee listening activities are planned, organized & conducted every quarter.

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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