Compliance & Incident Management | Hotline Support | HR

Sutherland

2 - 5 years

1 - 6 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

hr operations compliance statutory compliance incident management international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Receive and handle inbound hotline calls related to compliance concerns, incidents, and employee grievances
Document call details accurately, including issue description, impacted party, urgency, and supporting context
Create incidents/tickets in the designated case management or ticketing system
Perform basic triage using predefined decision trees and SOPs
Route cases to the appropriate L2/L3 teams based on category and severity
Maintain confidentiality and data privacy at all times
Provide basic status updates to callers as per guidelines
Follow process controls, scripts, and compliance standards

Skills & Competencies

Strong verbal communication and listening skills
Ability to take structured notes during live calls
Basic understanding of compliance, incidents, and grievance handling
Attention to detail and accuracy
Willingness to work in shift-based operations.

If you're interested, please share your updated resume to 9840819465.

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