Systems Manager-Retail Technology

Job Description

Job Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads. Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment. Ensure that the processes and practices are also changed to suit the dynamic business environment. Keep abreast of new technologies being used in the retail industry Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores Ensure the standardization of process, metrics and SLA\u2019s across retail formats and measure their effectiveness periodically Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team New Layouts & Formats \u2013 Work with IRSG Team on new Concept of Retail formats and support Retail Automation Retail Expansion \u2013 Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening Partners \u2013 Identify / review new partners required to implement IT Infrastructure Solutions across formats. Legal \u2013 Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations. IT Security \u2013 Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets Retail Assets \u2013 Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats Negotiation \u2013 Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats. Business Associates \u2013 Interact with New Franchises for standardizing the infrastructure across formats. Concept Store \u2013 Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc., POC \u2013 Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats. Cost Saving \u2013 Review IT-Infrastructure cost at Retail formats and work out models for reducing cost. Green IT \u2013 Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts Work Experience Graduate / Engineering Required experience \u2013 8 to 10 years in Retail Infrastructure Domain Good communication both written, verbal & presentation skills Willing to work with extended hours for closing the critical calls. An ability to learn new technologies quickly Strong documentation skills