Systems Engineer

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is to progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

Systems Engineer, Infrastructure

Key responsibilities:

Build and maintain effective relationships with Infrastructure Leads, peers, IT Regional Managers and OPS team.

• Act as a point of escalation for daily operational issues for IT Infrastructure
• Oversee operational tasks and ensure proper documentation is maintained
• Work closely with the business for any changes or requests for new services
• Provide support in solving incidents, service requests and problems
• Execute resolution of all incidents and problem enquiries
• Involved in changes and ensuring adherent communication is released
• Ensure continuity in service provision and restore required service in case of disruption
• Manage third party vendors for incident management through to resolution
• Check technical conditions of IT equipment and landscape
• Build/provision IT hardware (Servers, Storage etc.)
• Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
• Monitor and report on the system’s performance and take corrective action when necessary
• Provide reporting on ad-hoc basis
• Support with internal offices move, if required
• Keep up to date documentation and tasks for audit purposes
• Play an active role in IT Infrastructure related projects, when needed
• Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
• Actively participate in information and knowledge sharing within the team
• Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
• Understand and comply with Vistra Information security & Compliancy Framework and guidelines
• Continue to expand customer service repertoire and continue to explore customer facing best practices
• Following acquisitions, assist, when necessary, the project team with the integration of new systems.
• Seeking continuous improvement in services delivered

Key requirements

-Attributes & Skills, Relevant experience

As a successful candidate you will be a Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version). Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.

Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.

We are looking for a passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritise, organise, and multitask whilst working in a busy environment.

• 8-10 years of IT experience in similar role of IT Infrastructure management, Wintel Admin
• Service Delivery / Client Orientation / Customer Service
• Advanced technical troubleshooting skills
• Full coverage to support the business hours,
• Communication / responsiveness, Analytical Skills / Troubleshooting Skills
• Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.
• Excellent communication skills and fluent English
• Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)

Education/Professional Qualifications

Full time Graduation \ Post Graduation in any Stream

Microsoft Certifications – Windows Servers / O365 / Azure / AWS

Company Benefits:

At our Mumbai office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!