Company Description
We are ITECHSERV, a Management and Technology Consulting Services and Solutions Company. Our focus is on efficient cost-cutting and delivering immaculate results. We are experts in Kaseya software and assist clients with scripting, patch management, BUDR backups, and other functionalities, maximising business value.
Location
Position Type
Position Overview:
We are seeking a skilled and experienced Senior System Administrator
Key Responsibilities:
- ●
System & Network Administration
: - Oversee, optimise, and maintain servers, storage, networking components, and
- cloud-based services to ensure seamless operation and performance.
- ●
Virtualisation Management
: - Deploy, manage, and optimise virtualised environments using platforms such as
- VMware, Hyper-V, and others.
- ●
Windows Server Administration
: - Administer and manage Windows Server environments (2012–2022), including Active
- Directory, DNS, DHCP, Group Policy, and file services.
- ●
Automation & Scripting
: - Develop automation scripts and enhance systems using tools such as PowerShell,
- Bash, or Python to improve efficiency and streamline processes.
- ●
Network Management
: - Manage routers, switches, firewalls, and ensure the smooth operation of LAN/WAN,
- VPNs, VLANs, DNS, DHCP, and other network services.
- ●
Backup & Disaster Recovery
: - Develop, implement, and oversee robust backup and disaster recovery strategies using
- solutions like Veeam, Acronis, and Veritas.
- ●
Security & Patch Management
: - Lead the effort to ensure the timely deployment of security updates and vulnerability
remediation. Oversee antivirus, firewalls, encryption, access controls, and ensure patch compliance through regular patch management cycles.
- ●
Monitoring & Incident Management
: - Utilise RMM tools (e.g., Kaseya VSA, Datto, NinjaOne, ManageEngine, ConnectWise)
- and ticketing systems (e.g., ServiceNow, Jira Service Management) to monitor systems, handle incident management, and perform proactive maintenance.
- ●
Troubleshooting
: - Provide advanced troubleshooting and resolve system issues in a timely, methodical
- manner to minimise downtime and system impact.
- ●
Collaboration & Documentation
: - Collaborate with cross-functional teams and maintain comprehensive documentation for
- patching procedures, configurations, and best practices.
- ●
Mentorship
: - Guide and mentor junior staff members on patching protocols, IT best practices, and
- other technical matters to enhance team knowledge and skills.
- ●
Client Support
: - Provide expert troubleshooting support related to Kaseya tools, ensuring effective
- resolution of issues with monitoring, automation, patching, or system alerts.
Required Skills and Experience:
Technical Proficiency
- ○
Windows Server Administration
(2012–2022) - ○
Virtualization
: VMware, Hyper-V, etc. - ○
Networking
: TCP/IP, VLANs, VPNs, DNS, DHCP, firewalls - ○
Automation & Scripting
: PowerShell, Bash, Python - ○
Patch Management
: Experience using WSUS, SCCM, or similar tools - ○
Backup & Disaster Recovery
: Veeam, Acronis, Veritas - ○
RMM & Ticketing Tools
: Kaseya VSA, ManageEngine, Datto, ITGlue, ServiceNow, ConnectWise, etc.
Soft Skills
- ○ Strong
communication and analytical
skills. - ○
Detail-oriented
, capable of managing multiple patching cycles and updates simultaneously. - ○ Ability to work well under pressure and manage technical issues efficiently.
Education & Certifications:
● Required
: - ○
Bachelor’s Degree
in Computer Science, Information Technology, BCA, B.Tech, Engineering, or a related field (required) - ○
Master’s Degree
: MCA or M.Tech is preferred ● Preferred
:
○ MCSA/MCSE, CCNA, VCP, CompTIA Security+, ITIL Foundation, ServiceNow System Administrator
Why Join Us?
- ● Be part of a dynamic team managing complex IT systems with cutting-edge technologies.
- ● Opportunity to work with a variety of tools and solutions while honing your skills in automation, security, and systems management.
- ● Mentorship opportunities to help guide junior team members and grow within the organization.
