System Administrator

Position: System Administrator-L1

Experience : 1-4 Years

Location: Thane (Should be Thane city Local only)

Shift time: 24/7 Rotational

Mode Of Work: Onsite Only(Must)

Availability: ASAP

Job Role

We are seeking a highly motivated and skilled Desktop Support Engineer to provide technical assistance and support to our employees. The Desktop Support Engineer will be responsible for maintaining, troubleshooting, and upgrading all end-user computing equipment, including desktops, laptops, printers, and mobile devices. This role requires excellent problem-solving skills, a strong customer service orientation, and a solid understanding of IT infrastructure and software.

*Experience:

* Minimum of 1-2 years of experience in a desktop support or similar IT support role.

* Proven experience supporting Windows (Windows 10, Windows 11) and macOS operating

systems.

* Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).

* Familiarity with Active Directory, Group Policy, and basic network concepts (TCP/IP, DNS, DHCP).

* Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).

Key Responsibilities:

* End-User Support:

* Provide first- and second-level technical support to end-users via in-person, phone, email, and

remote tools.

* Diagnose and resolve hardware and software issues on desktops, laptops, peripherals, and

mobile devices (Windows, macOS, iOS, Android).

* Respond to and resolve IT support tickets in a timely and efficient manner, adhering to

established SLAs.

* Escalate complex issues to senior IT staff or relevant vendors when necessary.

* Hardware & Software Management:

* Install, configure, and deploy new workstations, laptops, and other IT equipment.

* Perform routine maintenance, upgrades, and repairs on hardware components.

* Install, configure, and troubleshoot operating systems (Windows, macOS) and a variety of

applications (e.g., Microsoft Office suite, communication tools, business-specific software).

* Manage and maintain IT asset inventory, including tracking hardware and software licenses.

* Network & Connectivity:

* Assist with basic network troubleshooting (e.g., Wi-Fi connectivity, wired connections, VPN

issues).

* Set up and configure network printers and other shared devices.

* Security & Compliance:

* Ensure compliance with IT security policies and procedures.

* Assist with virus and malware removal and prevention.

* Implement and maintain data backup and recovery procedures for end-user devices.

* Documentation & Training:

* Create and maintain clear and concise technical documentation, including knowledge base

articles, troubleshooting guides, and procedural manuals.

* Provide basic training to end-users on IT systems and applications.

* Collaboration:

* Collaborate with other IT team members to resolve complex issues and improve IT services.

* Participate in IT projects as assigned.

Education:

* Bachelor's degree in Information Technology, Computer Science, or a related field, or

equivalent practical experience.

*

*Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician

(MCDST), ITIL Foundation) are a plus

Skills:

* Strong problem-solving and analytical skills.

* Excellent verbal and written communication skills.

* Exceptional customer service and interpersonal skills.

* Ability to work independently and as part of a team.

* Ability to prioritise tasks and manage time effectively in a fast-paced environment.

* Detail-oriented and highly organised.