OVERVIEW PracticeSuite, a leading SaaS company providing cloud-based practice management and medical billing solutions, is seeking a AR Caller with at least four years of experience in AR Calling and Denial Management. ROLES AND RESPONSIBILITIES Perform pre-call analysis and check status by calling the payer or using IVR or web portal services. Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post call analysis for the claim follow-up Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact. Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments. JOB REQUIREMENTS To be considered for this position, applicants need to meet the following qualification criteria: 4-8 Years of experience in accounts receivable follow-up / denial management for US healthcare customers Fluent verbal communication abilities / call centre expertise Knowledge on Denials management and A/R fundamentals will be preferred. Willingness to work continuously in night shifts ( Work From Office ). Basic working knowledge of computers. Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the client's medical billing software as part of the training. Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus. Location: Kochi Notice Period: 30 to 45 days WHO WE ARE PracticeSuite Pvt.Ltd, is a national, fast-growing cloud computing software company based in Kochi and Mumbai that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare. Please visit our website to learn more about us, at www.practicesuite.com

Overview We are seeking a highly skilled and motivated Tier 2 Support Engineer to join our dynamic support team. In this role, you will act as the primary liaison between the support, engineering, and data services teams to handle day-to-day client requests and queries and ensure effective resolution of critical client issues. You will take ownership of escalated tickets, ensuring timely and accurate solutions, with a focus on the healthcare ambulatory domain. Your expertise in the US healthcare ambulatory domain will be essential in providing excellent service and support. Key Responsibilities: Issue Management: Manage, prioritize, and resolve escalated technical support tickets, ensuring that critical client issues are addressed promptly and effectively. Cross-functional Coordination: Serve as the point of contact between the support team, engineering, and data services teams to facilitate clear communication and quick resolution of complex technical issues. Client Escalations: Handle high-priority or sensitive client escalations, demonstrating technical expertise and professionalism in addressing and resolving issues. Root Cause Analysis: Perform in-depth troubleshooting and analysis of technical problems, identifying the root cause and collaborating with relevant teams for resolution. Ownership of Escalated Issues : Take full ownership of escalated issues from start to finish, ensuring that clients receive consistent and clear updates until resolution is achieved. Healthcare Ambulatory Expertise: Leverage domain knowledge in the healthcare ambulatory space to provide solutions that are both technically sound and relevant to the clients specific operational needs. Knowledge Sharing: Document and share solutions to common issues or complex problems to improve knowledge base and support efficiency. Continuous Improvement: Collaborate with internal teams to continuously improve support processes, tools, and service offerings, ensuring a better overall client experience. Required Qualifications: Technical Expertise: Strong technical troubleshooting skills with experience in managing client escalations in a Tier 2 support role or similar technical support capacity. Healthcare Ambulatory Domain Knowledge: Experience working with healthcare applications, ambulatory solutions, and relevant industry standards is required. Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams effectively. Problem-Solving: Strong analytical and problem-solving abilities to identify, diagnose, and resolve technical issues efficiently. Cross-functional Collaboration: Ability to coordinate and collaborate effectively with multiple teams (engineering, data services, etc.) to resolve client issues. Attention to Detail: High attention to detail, especially when handling complex issues and ensuring they are documented and addressed accurately. Preferred Qualifications: Experience with troubleshooting issues in healthcare-specific applications or systems (e.g., EMRs, patient management systems, RCM etc.). Familiarity with common healthcare integration standards (HL7, EDI, CCDA, FHIR, etc.) is a plus. Knowledge of support ticketing systems (e.g., JIRA, CRM). Education & Experience: Bachelors degree in computer science, Information Technology, Healthcare Informatics, or related field (or equivalent work experience). 3+ years of experience in a technical support role, preferably within healthcare technology or related domains. Location: Kochi WHO WE ARE PracticeSuite Pvt.Ltd, is a national, fast-growing cloud computing software company based in Kochi and Mumbai that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare. Please visit our website to learn more about us, at www.practicesuite.com

Develop and lead implementation project lifecycles Develop and lead client expectations, outcomes and timelines Ability to effectively communicate with the client to define what is in scope versus out of scope Keep the project in scope and on time Perform Demonstrations for PracticeSuite PM and EMR as requested. Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles Serve as a liaison between internal departments and the client during implementation Update client and internal management on project status, issues, additional scope Lead issue escalations and provide direction as necessary Effectively communicate recommendations to management Promote team and client collaboration to establish and improve best practices Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams Who We re Looking For: Knowledge of medical terminology across a broad range of medical practice area. Comprehensive knowledge of the software involved to determine the differences between process issues and system/application deficiencies. Good communication skills. Experience: 4-10 years Location: Kochi/Mumbai/Coimbatore Shift: US Shift Qualification: B.E/ B.Tech/ MCA or equivalent

Who We re Looking For: Experience in Java, J2EE, Struts, Spring, Hibernate, AJAX, and java script, OOPS. Strong hold in design patterns. Strong knowledge of SOA and web services. Should have strong analytical and problem solving skills. Knowledge / exposure in agile methodology. Good communication skills. Able to work independently. Experience in API/Interface will be added advantage Core Skills: Java, J2EE, Struts, Spring, Hibernate, AJAX, Javascript, OOPS (Knowledge in extjs, jquery, responsive design concept will be an added advantage) Experience: 5 8 years Location: Kochi/Coimbatore Qualification: B.E/ B.Tech/ MCA or equivalent

Who We re Looking For: 1+years experience in hard core voice support, supporting US clients. Excellent communication skills both oral and written. Thinks independently and operates with limited supervision. Assertive, goal-oriented and self-motivated. Ability to multi-task, handle pressure and work under deadlines. Detailed oriented with excellent telephone and spelling skills. Solid typing and PC skills including proficiency with MS Word, Power Point & Excel. Works well independently and within the team. An ardent problem solver, one who always thinks from the customer s perspective. Core Skills: Java, J2EE, Struts, Spring, Hibernate, AJAX, Javascript, OOPS (Knowledge in extjs, jquery, responsive design concept will be an added advantage) Location: Kochi/Mumbai/Coimbatore

Responsible For: Responsible for the management of a portfolio of customers with an overall goal to achieve high customer retention rates and prevent churn Proactively drive customer adoption and continuously look for opportunities to increase customer loyalty and revenue growth Recognize expansion opportunities and effectively communicate to the Sales department for closure Ensure that with every customer interaction you are working to deliver value, providing an excellent experience, and supporting the customer in attaining their desired outcomes Lead strategic, cross-functional initiatives such as customer journeys, voice of customer, and product feedback Maintain relationships with targeted customers through phone conversations and meetings, as well as tracking emails and other business conversations timely in the correct application/CRM tool Engage in both proactive and reactive efforts to prevent or mitigate customer attrition Serve as the trusted advisor for customers, beginning at onboarding and extending through deployment Ensure overall customer satisfaction with PracticeSuite, including but not limited to support services and product functionality Ensure all customer issues are addressed timely and effectively by collaborating cross-functionality with many of the other PracticeSuite departments Strong communication skills, verbal and written Strong analytical and problem-solving skills Experience: 4+ years of account management within software technology and healthcare industry, HubSpot and Zoho or other CRM tool Location: Kochi/Mumbai/Coimbatore

Who We re Looking For: 2 years experience in AR calling Physician billing/ denial management experience is mandatory. Good communication skills End to end RCM service experience is added advantage Immediate joiners preferred Experience: 2+ years Location: Kochi/Coimbatore

Who We re Looking For: Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences Must be detail oriented and able to manage and maintain all facets of complex assignments Experience: 2+ years Location: Kochi/Coimbatore Qualifications: Bachelor s degree Experience in a client facing role in an account/engagement management role in the IT/RCM professional services industry Strong background in revenue cycle project environment and application development Minimum 5 years of Revenue Cycle Management in Product company and operational processes in a leadership role for a large group practice setting Experience across multiple practice management systems, clearinghouses, and payers strongly preferred.

Overview PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision. Roles And Responsibilities We believe-- the best commandos are made in the battlefield and not in the academy vis--vis best customer support analysts are made in a dynamic work environment and not business schools. 3+years experience in hard core voice/non-voice support, supporting US clients. Excellent communication skills both oral and written. Thinks independently and operate with limited supervision. Assertive, goal-oriented and self-motivated. Ability to multi-task, handle pressure and work under deadlines Detailed oriented with excellent telephone and spelling skills. Solid typing and PC skills including proficiency with MS Word, Power Point & Excel. Works well independently and within the team. An ardent problem solver, one who always thinks from the customers perspective. Fast learner who can grasp product domain knowledge. Skills Experience in US Healthcare experience mandatory Experience - 3-6 years Location Ghansoli, Navi Mumbai (Work from Office) Notice Period Immediate to 30 days Shift - Night Shift (US Shift) WHO WE ARE PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare. Please visit our website to learn more about us, at www.practicesuite.com PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.