Customer Success Manager

Responsible For: Responsible for the management of a portfolio of customers with an overall goal to achieve high customer retention rates and prevent churn Proactively drive customer adoption and continuously look for opportunities to increase customer loyalty and revenue growth Recognize expansion opportunities and effectively communicate to the Sales department for closure Ensure that with every customer interaction you are working to deliver value, providing an excellent experience, and supporting the customer in attaining their desired outcomes Lead strategic, cross-functional initiatives such as customer journeys, voice of customer, and product feedback Maintain relationships with targeted customers through phone conversations and meetings, as well as tracking emails and other business conversations timely in the correct application/CRM tool Engage in both proactive and reactive efforts to prevent or mitigate customer attrition Serve as the trusted advisor for customers, beginning at onboarding and extending through deployment Ensure overall customer satisfaction with PracticeSuite, including but not limited to support services and product functionality Ensure all customer issues are addressed timely and effectively by collaborating cross-functionality with many of the other PracticeSuite departments Strong communication skills, verbal and written Strong analytical and problem-solving skills Experience: 4+ years of account management within software technology and healthcare industry, HubSpot and Zoho or other CRM tool Location: Kochi/Mumbai/Coimbatore