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Customer Success Manager

Customer Success Manager

Salesforce

8 - 12 years

0 Lacs

hyderabad telangana

Posted:11 hours ago| Platform: Shine logo

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Skills Required

salesforce crm data management stakeholder management communication skills database management sql server management customer success ai strategic guidance business value delivery adoption path enablement technical expertise application proactive support enhancement internal relationship building security infrastructure

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Success Manager at Salesforce, you will play a crucial role in ensuring our customers achieve significant returns on their investment with Salesforce. You will act as an extension of the customer's workforce, offering guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities, projects, and problems with the appropriate solutions, overseeing the day-to-day customer experience, and coordinating all deliverables entitled to the customer. Your role will require you to be the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. You will leverage your deep industry, product, and technical knowledge to guide customers in achieving their business objectives. Developing and nurturing strong relationships at key stakeholder levels will be essential, aligning with customer needs across various market segments, sizes, and solution complexities. You will assess customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Cultivating executive-level relationships within customer IT and business leadership, solidifying partnership commitments, and driving innovation aligned with customers" business challenges and growth potential will be part of your strategic guidance. Your responsibilities will also include contributing to Salesforce knowledge, community, and training resources, delivering comprehensive adoption plans, and applying Salesforce product knowledge to address technical concerns and align platform features with customer priorities and roadmaps. Conducting quarterly reviews, identifying trends, and providing tailored release recommendations to ensure stability, performance, and feature enhancement will be key aspects of your role. To be successful in this role, you should have familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills, the ability to prioritize customer needs, take ownership, and drive resolutions are essential. Strong technical skills or the ability to acquire in-depth knowledge, diligence, and the flexibility to adapt to evolving Salesforce needs are also required. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you have 8+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture, and demonstrate expertise in Salesforce Technical, you are encouraged to apply. Candidates in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, Salesforce Technical Lead, Salesforce Technical Account Manager, Salesforce Team Lead, or Salesforce Senior Technical Consultant with a strong ability to manage customer relationships are particularly suitable for this position.,

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Customer Success Manager