Customer Success Manager | AppX Job Location: Sec-62, Noida. Experience: 0.6-2 Years Compensation: Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience) Mode: Work from Office Role Description This is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis. Day to Day Establish clear client retention goals Process milestones for the clients and employees to work toward Assist customers with setting up and navigating programs or software Promote the value of the product Upsell services and products with the brand image Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience Role Requirements Prior work experience as a Customer Success Manager or similar role with an E-Learning or Ed-Tech industry. Exceptional ability to communicate and foster positive business relationships Technical skills required, as they relate to the use of the product or service Accountability and personal organization are essential Experience in managing a diverse group and training each according to company standards Must be fluent in English and Hindi. Education background- Min B.tech/BE/BSC At Appx, we aim to make the journey smoother and more rewarding by equipping creators with the right technology and support to thrive in the digital landscape. How far we’ve come: 10,000+ Creators 150+ countries served 6 crore+ end users enrolled 10 lakh+ live streams per year 1000 crore+ earned by creators Featured on Times Square, NY You can read more about the company here- https://www.appx.co.in/ Find this role relevant? Write us with your cv at sahil.kumar@appx.co.in
Key Responsibilities Assist in end-to-end recruitment process Source candidates through job portals, social media & referrals Screen resumes and conduct initial telephonic interviews Coordinate interviews between candidates & hiring managers Maintain candidate database and recruitment trackers Support HR team in daily recruitment operations About Company: We provide white labelled app solutions to online educators where they can sell courses, ebooks, test series etc.
Job Description: You will assist in the end-to-end recruitment process by sourcing candidates through job portals, social media, and referrals. You will be responsible for screening resumes and conducting initial telephonic interviews. Additionally, you will coordinate interviews between candidates and hiring managers, maintain the candidate database, and recruitment trackers. Your role will also involve supporting the HR team in daily recruitment operations. About Company: The company provides white-labelled app solutions to online educators, enabling them to sell courses, ebooks, test series, and more.,