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Simba Technologies
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Customer Success Manager

Customer Success Manager

Simba Technologies

2 - 5 years

4 - 7 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

relationship management usage sales analytical account management forecasting operations product support crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Responsibilities

Trusted Advisor & Relationship Management

Act as the primary point of contact and strategic advisor for enterprise customers.

Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.

Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions.

Renewals & Retention

Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance.

Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction.

Manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms (Salesforce, Gainsight).

Conduct retention analysis, track customer health scores, and publish monthly scorecards to leadership.

Customer Success & Adoption

Drive adoption of Insightsoftware products by ensuring successful onboarding, engagement, and usage maturity across customer accounts.

Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy.

Partner with customer stakeholders to map KPIs, success metrics, and business outcomes that reinforce long-term value realization.

Growth & Expansion

Identify expansion opportunities through product adoption insights and refer qualified upsell/cross-sell leads to Sales.

Collaborate with internal stakeholders to build tailored account growth strategies.

Contribute to net revenue retention (NRR) by going beyond renewals and influencing incremental account growth.

Customer Advocacy & Feedback

Act as the voice of the customer internally by sharing feedback and insights to Product, Support, and Leadership teams.

Influence roadmap discussions and success strategy improvements based on customer trends and requirements.

Build champions within customer organizations and drive referenceability, case studies, and testimonials.

Experience

7 12 years in Renewals, Account Management, or Customer Success, with at least 5 years managing enterprise-level customers.
Proven track record of handling large, compl

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