AutoSmart Technology

About AutoSmart AutoSmart Technology is a fast-growing SaaS company transforming how businesses manage audits, learning, and KPIs. Our products are trusted by leading automotive brands like Toyota, MG, Mitsubishi, and Kia across the Middle East and Asia. We're scaling fast, and we're looking for a driven Customer Success Manager to lead onboarding, training, and long-term client success initiatives. Role Overview You'll own customer success end-to-end onboarding new clients, understanding their business requirements, ensuring successful product adoption, and leading a team that delivers world-class customer experiences. This is a hands-on leadership role based in Bangalore , requiring close collaboration with sales, product, and tech teams. Key Responsibilities Manage onboarding and implementation for new customers. Understand client goals, workflows, and processes to ensure product fit. Conduct training sessions and build documentation for customer enablement. Build, lead, and mentor a small team of Customer Success Associates. Serve as the main point of contact for key accounts; handle escalations effectively. Proactively track customer usage and drive adoption across all products. Translate customer feedback into actionable insights for the product team. Maintain high retention, upsell, and renewal rates through relationship management. Implement structured processes for customer communication, tracking, and reporting. What We're Looking For 2-5 years of experience in Customer Success / Account Management / Implementation roles in SaaS or enterprise tech. Proven track record of handling multiple enterprise clients. Excellent communication, presentation, and relationship management skills. Strong problem-solving and solution-oriented mindset. Attention to detail and ownership attitude. Ability to manage teams and processes efficiently. Comfortable working in a fast-paced, high-growth startup environment. Work Mode Location: Bangalore Type: Full-time, Travel Flexibility Why Join AutoSmart Work directly with global enterprise clients. Lead customer success for award-winning SaaS products. Be part of a growth-driven, collaborative, and innovative team. Competitive salary + growth-based incentives.