Customer Success Manager

About AutoSmart

AutoSmart Technology is a fast-growing SaaS company transforming how businesses manage audits, learning, and KPIs. Our products are trusted by leading automotive brands like Toyota, MG, Mitsubishi, and Kia across the Middle East and Asia. We're scaling fast, and we're looking for a driven Customer Success Manager

Role Overview

You'll own customer success end-to-end onboarding new clients, understanding their business requirements, ensuring successful product adoption, and leading a team that delivers world-class customer experiences.

Bangalore

Key Responsibilities

• Manage onboarding and implementation for new customers.
• Understand client goals, workflows, and processes to ensure product fit.
• Conduct training sessions and build documentation for customer enablement.
• Build, lead, and mentor a small team of Customer Success Associates.
• Serve as the main point of contact for key accounts; handle escalations effectively.
• Proactively track customer usage and drive adoption across all products.
• Translate customer feedback into actionable insights for the product team.
• Maintain high retention, upsell, and renewal rates through relationship management.
• Implement structured processes for customer communication, tracking, and reporting.
  

What We're Looking For

• 2-5 years of experience in

  Customer Success / Account Management / Implementation

  roles in SaaS or enterprise tech.
• Proven track record of handling multiple enterprise clients.
• Excellent communication, presentation, and relationship management skills.
• Strong problem-solving and solution-oriented mindset.
• Attention to detail and ownership attitude.
• Ability to manage teams and processes efficiently.
• Comfortable working in a fast-paced, high-growth startup environment.
  

Work Mode

• Location:

  Bangalore

• Type:

  Full-time, Travel Flexibility

Why Join AutoSmart

• Work directly with global enterprise clients.
• Lead customer success for award-winning SaaS products.
• Be part of a growth-driven, collaborative, and innovative team.
• Competitive salary + growth-based incentives.