Syncron Pricing Manager

Job Description

Position Title: Syncron Product & Project Manager Job Family: Strategic Program - Global Parts Job Summary: • Reporting directly to the Manager, Smart Pricing & Projects Management, Global Parts, the Syncron Product & Project Manager is responsible for maximizing the features and usage of the Syncron pricing tool to deliver AGCO Parts & Services' strategic margin growth objectives and retail cost of ownership objectives. • This role will ensure best utilization of the Syncron pricing tool by keeping the pricing team’s know-how on latest features and developments up to date • He / She will be responsible for identifying new requirements from the internal and external stakeholders and work closely with the external Partner and IT organization to deliver them after prioritization. In addition of new requirements, any issue/bugs occurring will have to be expedited for resolution in order not to impact the activities and efficiency of the Global Pricing Team Members. • As technology evolves, the job holder will continuously evaluate if the Pricing Solution is the most appropriate one to respond to the challenges and drive discussion with the external and internal stakeholders to perform any required adjustments. • The job holder will also work closely with the CRM/Salesforce Product Manager to ensure required changes / integrations are prioritized and coordinated with the Syncron roadmap. Job Responsibilities: • Drive all Syncron and CRM/Salesforce (Pricing) related topics to support the Global Aftersales Pricing Business. • Continuously analyze opportunities to improve the utilization of the Syncron pricing systems amongst internal stakeholders. Serve as knowledge and training resource for system related best practices to the global pricing team. • Collect requirements from the regional and global Pricing organization and validate with the Manager, Smart Pricing & Projects Management, Global Parts. • Collaborate with the external provider and internal IT Team to meet development and deployment plans. • Coordinate any testing activities to meet targeted dates. • Proactively communicate to Pricing Team Members coming changes in the roadmap (specific to AGCO) or regular/planned releases from Syncron/Salesforce. • Continuously analyze opportunities to improve the systems and tools to maximize pricing opportunities. Stay connected to market/competitor’s solutions to dynamically propose improvements. Competencies: List of systems but non-exhaustive: - Syncron (mandatory) - Salesforce - Python - SQL Key Performance Indicators: · Product Roadmap: achievements vs. plan · Strategic Business Plan and annual Budget margin objectives. · Global pricing realization revenue impact · Number of customer complaints · Customer & internal stakeholder satisfaction levels. · Accuracy and credibility of data. Internal & external audit compliance. Minimum Qualifications (if applicable include physical requirements to comply with ADA): · 8-10 years of business and After Sales experience across different industries and/or businesses. · Ability to elicit and document requirements - Exceptional written and verbal communication skills in English · Strong problem solving and solutioning skills · Ability to build trust relationships with internal and external Partners · Detailed understanding of the complexities of modern business dynamics, preferably within a global organization · Agricultural, OEM pricing and/or After Sales sector experience is a plus · 4 + years of experience with Syncron pricing tool · 4+ years of experience in project management and working in a multi-cultural / global team with a variety of different stakeholders Show more Show less