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Skoda Auto Volkswagen
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Support Team Member - Mandarin Language

Support Team Member - Mandarin Language

Skoda Auto Volkswagen

0 - 4 years

5 - 8 Lacs

pune

Posted:6 hours ago| Platform:

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Skills Required

non voice process mandarin language expert voice process chinese language expert chinese interpreter customer service hsk 5 hsk 4 interpretation procurement process chinese language client relationship management customer support technical support mandarin

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Name:

Department:

Qualification

Location: Chakan,

Reporting to

Purpose of the Position:

About the role: Voice and Email Support for Procurement Systems

Summary : In this role, the team member needs to handle inbound calls / emails from customers (buyers & suppliers) and answer questions or address any concerns they might have in English & Chinese Language. Initial training about the systems will be given to the candidate after joining.

Skills Required

Language Skill: Speak , read , write : Chinese & English
Knowledge of MS Office
Communication , Assertiveness skills
Honesty & Integrity

Authority:

Give proper solutions on calls and emails on daily basis as per the assigned target
Data entry of the received calls and emails
Closing the tickets on daily basis after getting resolution from the technical team.
Completing the assigned Trainings and implementing them for the given topics.
Effectively handling escalation form Buyers / Suppliers / Team members and ensuring the quality checks for the given solution.

Key Responsibilities & Tasks:

Target for Properly Closing assigned E-mails + Calls
Reachability – availability for responding to the calls
Resolution Turnaround Time for the tickets
Learning and Sharing knowledge for the given topics and prepare documentation of updates on timely basis.
Assigned emails should be processed on daily basis without pendency
Effectively Handling escalation from Buyers / Suppliers , ensuring quality checks
Bring New Realistic / Innovative ideas (or KPI improvement measures ,Customer orientation etc.

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