Support Operations Specialist

Company Description Finmo is a global, fast-growing startup headquartered in Singapore, built on the foundation of real-time payment rails. We enable instant money transfers, accurate cash flow forecasting, optimized liquidity management, financial risk mitigation, and seamless compliance — all in one platform. Our Mission: To simplify payments, automate mission-critical treasury functions, and empower businesses and consumers to transact using the most relevant and efficient methods — optimizing speed, convenience, and cost. Job Description Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges? At Finmo, support isn’t just about resolving queries — it’s about enabling our clients to succeed. You'll be at the frontline of client interaction, solving technical problems, shaping user experience, and ensuring smooth onboarding and adoption. If you’re detail-oriented, solution-driven, and love helping others win — we’d love to hear from you! ‍ Key Responsibilities Client Support Champion : Be the first point of contact for incoming support queries and provide timely, reliable assistance across technical and product issues. ️ Troubleshooting: Dive into issues, debug, and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently. Onboarding Guidance: Work with new clients to support them through the onboarding phase — from initial setup to going live. Product Enablement: Create and deliver walkthroughs, demos, and training to help users adopt and make the most of Finmo’s features. ️ Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries. Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes. Feature Updates: Help customers navigate through system updates and enhancements, making sure they understand and use new features with confidence. Qualifications Must-Have Skills: Confident Communication: Comfortably engage with clients and internal teams, both in writing and over calls. Fluent in English : Strong written and verbal skills to work with global clients. Organized & Detail-Oriented : Able to manage multiple conversations and follow through effectively. ️ Problem Solver: A curious and analytical mindset that gets to the “why” of issues. ✨ Good to Have: REST APIs: Basic familiarity with APIs and HTTP methods like GET, POST, etc. Postman: Experience using Postman or similar tools to test and debug APIs. SaaS Experience: Previous exposure to SaaS-based platforms and tools. Additional Information Location : This is an onsite role based in our Bangalore office (HSR Layout). Perks : Enjoy daily lunch, coffee, tea, and snacks on us! Experience Required : 1–2 years in a similar client-facing or support role. Industry Exposure : Great opportunity to work with a fast-scaling fintech product and gain deep domain expertise. Show more Show less