Support Operations Specialist

Role Overview: At Finmo, the focus is on thriving in a fast-paced fintech environment and supporting global businesses in overcoming real-world challenges. As a Client Support Champion, you will be at the forefront of client interaction, tackling technical issues, enhancing user experience, and ensuring seamless onboarding and adoption processes. If you are detail-oriented, solution-driven, and enjoy assisting others in achieving success, Finmo welcomes your expertise. Key Responsibilities: - **Client Support Champion:** Act as the primary point of contact for incoming support queries, offering timely and reliable assistance across technical and product-related issues. - **Troubleshooting:** Dive deep into issues, debug, and collaborate with Tech/Product teams to identify root causes and efficiently resolve problems. - **Onboarding Guidance:** Assist new clients throughout the onboarding phase, from initial setup to going live. - **Product Enablement:** Develop and deliver walkthroughs, demos, and training sessions to facilitate user adoption and maximize the utilization of Finmo's features. - **Documentation Pro:** Maintain and update support documentation and client interaction logs to monitor issues and identify common queries. - **Feedback Loop:** Transmit insights and feedback from users to relevant internal teams to drive enhancements in product and processes. - **Feature Updates:** Aid customers in navigating through system updates and enhancements, ensuring their understanding and confident usage of new features. Qualifications: **Must-Have Skills:** - **Confident Communication:** Engage proficiently with clients and internal teams through written and verbal channels. - **Fluent in English:** Possess strong communication skills to collaborate effectively with global clients. - **Organized & Detail-Oriented:** Capable of managing multiple conversations and following through efficiently. - **Problem Solver:** Demonstrate a curious and analytical mindset to uncover the root causes of issues. **Good to Have:** - **REST APIs:** Basic familiarity with APIs and HTTP methods like GET, POST, etc. - **Postman:** Experience in using Postman or similar tools to test and debug APIs. - **SaaS Experience:** Previous exposure to SaaS-based platforms and tools. Additional Information: In this onsite role based in Finmo's Bangalore office (HSR Layout), you will enjoy daily lunch, coffee, tea, and snacks provided by the company. The ideal candidate should have at least 2 years of experience in a similar client-facing or support role and will have the opportunity to work with a fast-scaling fintech product, gaining deep domain expertise.,