We are seeking a friendly and enthusiastic Customer Success Intern to join our dynamic team in Bengaluru, India. This internship offers an excellent opportunity to gain hands-on experience in customer service and support within a fast-paced business environment. As a Customer Success Intern, you will play a crucial role in ensuring customer satisfaction and contributing to the overall success of our organization. Assist the Customer Success team in managing customer inquiries and requests via phone, email, and chat Help maintain and update customer records in our CRM system Collaborate with team members to resolve customer issues and escalate complex problems when necessary Participate in customer onboarding processes and follow-up communications Contribute to the development of customer success strategies and best practices Assist in creating and maintaining customer support documentation Analyze customer feedback and help identify areas for improvement in our products and services Support the team in organizing and conducting customer training sessions and webinars Qualifications Currently pursuing a bachelors degree in Business Administration, Marketing, Communications, or a related field Strong verbal and written communication skills with the ability to interact profession

Technical Point of Contact: Act as the primary point of contact for Finmos fintech clients during their onboarding process, ensuring a seamless and positive experience from the outset. Relationship Building: Build and nurture strong relationships with merchants throughout their journey with Finmo, acting as a trusted advisor and technical expert. Customized Solutions: Provide customized solutions to merchants, addressing their unique use cases and business requirements, and demonstrating a deep understanding of the payments industry. Solution Decks and Documentation: Create solution decks and diagrams for initial demos and maintain up-to-date solutions documentation. Develop a generic deck for standard use cases to streamline the initial sales process. Discovery Calls: Participate in initial discovery calls with the sales team to suggest tailored solutions, utilizing a problem-solving mindset to think outside the box and address complex challenges in the payments industry. Self-Serve Onboarding: Leverage knowledge and expertise to implement self-serve customer onboarding solutions, enabling a scalable and efficient onboarding process. Onboarding Assistance: Own the account post-deal closure and assist merchants with queries during the onboarding phase, ensuring a smooth transition and addressing any concerns that arise. Technical Support: Provide technical API assistance during the integration phase, supporting merchants with troubleshooting and resolving any technical challenges encountered. UAT and Production Testing: Assist merchants with User Acceptance Testing (UAT) and support them through production testing post-UAT sign-off, ensuring that all issues are resolved before go-live. Communication Bridge: Act as the bridge between merchants and Finmo s Tech/Product teams, effectively communicating merchant feedback to help enhance and improve the product. Compliance Collaboration: Work closely with compliance teams to evaluate merchants businesses, assess financial risks, and recommend solutions that align with Finmo s risk appetite while ensuring smooth operations. Documentation and Handover: Work on comprehensive documentation for the complete handover to the customer success team, ensuring a thorough understanding of the merchant s setup and needs post-stabilization. Qualifications Must-Have Skills: Confident Communication: Ability to engage confidently in conversations with clients and internal teams, both one-on-one and in group settings.