Support Operations Specialist

Job Description

Job Description Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges? At Finmo, support isn t just about resolving queries it s about enabling our clients to succeed. Youll be at the frontline of client interaction, solving technical problems, shaping user experience, and ensuring smooth onboarding and adoption. If you re detail-oriented, solution-driven, and love helping others win we d love to hear from you! Key Responsibilities Client Support Champion : Be the first point of contact for incoming support queries and provide timely, reliable assistance across technical and product issues. Troubleshooting: Dive into issues, debug, and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently. Onboarding Guidance: Work with new clients to support them through the onboarding phase from initial setup to going live. Product Enablement: Create and deliver walkthroughs, demos, and training to help users adopt and make the most of Finmo s features. Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries. Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes. Feature Updates: Help customers navigate through system updates and enhancements, making sure they understand and use new features with confidence. Qualifications Must-Have Skills: Confident Communication: Comfortably engage with clients and internal teams, both in writing and over calls. Fluent in English : Strong written and verbal skills to work with global clients. Organized & Detail-Oriented : Able to manage multiple conversations and follow through effectively. Problem Solver: A curious and analytical mindset that gets to the why of issues. Good to Have: REST APIs: Basic familiarity with APIs and HTTP methods like GET, POST, etc. Postman: Experience using Postman or similar tools to test and debug APIs. SaaS Experience: Previous exposure to SaaS-based platforms and tools.