Support Operations Specialist

As a Client Support Champion at Finmo, you will play a crucial role in assisting global businesses to overcome real-world challenges in a fast-paced fintech environment. Your main objective will be to provide top-notch support to our clients, ensuring their success by resolving technical issues, enhancing user experience, and facilitating smooth onboarding and adoption processes. Your responsibilities will include being the primary point of contact for client queries, offering prompt and reliable assistance across technical and product-related issues. You will dive deep into problems, collaborate with the Tech/Product teams to troubleshoot efficiently, and ensure timely resolution. Additionally, you will guide new clients through the onboarding phase, create and deliver training materials to promote product adoption, and maintain support documentation to track issues and trends. Your role will also involve serving as a bridge between users and internal teams, providing valuable insights and feedback to drive continuous product and process improvements. You will assist customers in navigating through system updates and new features, ensuring their understanding and confidence in utilizing Finmo's offerings. To excel in this role, you must possess strong communication skills, both written and verbal, to engage effectively with clients and internal stakeholders. You should be detail-oriented, organized, and adept at managing multiple conversations simultaneously. A problem-solving mindset, coupled with a curious and analytical approach, will enable you to address issues efficiently and effectively. While confident communication and fluency in English are essential requirements, familiarity with REST APIs, experience with tools like Postman for API testing, and exposure to SaaS-based platforms are considered advantageous. This onsite role is based in our Bangalore office at HSR Layout and requires a minimum of 2 years of experience in a similar client-facing or support role. Working at Finmo offers you the opportunity to be part of a rapidly growing fintech product, gaining valuable industry exposure and deep domain expertise. Join us at Finmo and be a part of a dynamic team dedicated to empowering global businesses and making a meaningful impact in the fintech industry.,