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Support Manager

Support Manager

Smart Source

5 - 9 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

application support maintenance erp crm billing taxation engineering contracting procurement finance administration business analysis reporting analytics team management supervision farvision in4velocity business user support

Work Mode

On-site

Job Type

Full Time

Job Description

You will collaborate with business associates and ERP Vendors of Farvision, In4Velocity, etc. to maintain, enhance, and troubleshoot ERP applications for seamless operation across all modules. Additionally, you will provide comprehensive support to users in various departments such as Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration. This support includes issue resolution, training, and remote assistance. You will be responsible for gathering, analyzing, and documenting business requirements and processes to identify areas for improvement and optimization within the ERP system. Furthermore, you will generate and distribute periodic reports based on statistical analysis of data from various timeframes and prepare specific reports as requested by management. Your role will also involve effectively supervising and mentoring a team to provide solutions for application issues by coordinating with multiple OEMs/Vendors teams.,

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