Support Analyst Oracle Cloud Fusion

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com. Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Brief Team/department Description Our Digital team at Azurity IT Team is building new capabilities utilizing cutting-edge Digital Enterprise Applications we are looking for a dynamic, growth mindset, self-learning, change inspired, Take risks, L1 Support Analyst Oracle Cloud Fusion. Job Summary: Provides frontline ticket triage, SLA monitoring, and end-user coordination. Job Description Handle incoming user tickets via ServiceNow or Jira Classify and triage incidents, assign to L2/L3 teams Maintain ticket logs, resolutions, and SLA compliance Support communication with users across global time zones Experience Required: At least 1 support role involving Oracle or ERP ticketing systems Experience: 4–6 Years Tools: ServiceNow / Jira Qualifications: Bachelor’s in business, IT, or equivalent Certifications (Mandatory): ITIL Foundation or equivalent Key Skills: Ticket Management, SLA Tracking, Communication, ERP Escalation Soft Skills: Strong Communication, Collaboration, Product Roadmap, Growth Mindset, Ability to Navigate challenges during conversation with Stakeholders. By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance. Show more Show less