Support Analyst Oracle Cloud Fusion

Role Overview: Azurity Pharmaceuticals is seeking a dynamic and self-motivated L1 Support Analyst Oracle Cloud Fusion to join their Digital team. As an integral part of the IT team, you will be responsible for providing frontline ticket triage, SLA monitoring, and end-user coordination. Key Responsibilities: - Handle incoming user tickets via ServiceNow or Jira - Classify and triage incidents, assigning them to L2/L3 teams - Maintain ticket logs, resolutions, and ensure SLA compliance - Support communication with users across global time zones Qualifications Required: - Experience: At least 1 support role involving Oracle or ERP ticketing systems - Tools: Proficiency in ServiceNow and Jira - Qualifications: Bachelors in business, IT, or equivalent - Certifications (Mandatory): ITIL Foundation or equivalent Additional Details: Azurity Pharmaceuticals is a leading specialty pharmaceutical company dedicated to providing innovative products to underserved patients. With a focus on patient-centric products in various markets, Azurity leverages its capabilities to expand its product portfolio. The company values inclusivity and is an Equal Opportunity Employer, seeking individuals with dedication and a creative spirit to join their team.,