15 Sla Tracking Jobs

Role Overview: You will be responsible for designing, developing, and implementing robust PowerApps solutions to automate internal workflows, enhance data collection, and reduce manual effort. Additionally, you will leverage Power BI to visualize data for consolidating Purchase orders and invoices for management reports. You will utilize SharePoint Framework to develop and manage documentation repositories and collaboration sites, ensuring seamless information sharing and version control. Your demonstrated experience in reporting & analytics, including KPI dashboards, SLA tracking, and performance metrics, will be crucial. Key Responsibilities: - Lead and mentor teams, manage key stakeholder...

Role Overview: Azurity Pharmaceuticals is seeking a dynamic and self-motivated L1 Support Analyst Oracle Cloud Fusion to join their Digital team. As an integral part of the IT team, you will be responsible for providing frontline ticket triage, SLA monitoring, and end-user coordination. Key Responsibilities: - Handle incoming user tickets via ServiceNow or Jira - Classify and triage incidents, assigning them to L2/L3 teams - Maintain ticket logs, resolutions, and ensure SLA compliance - Support communication with users across global time zones Qualifications Required: - Experience: At least 1 support role involving Oracle or ERP ticketing systems - Tools: Proficiency in ServiceNow and Jira -...

Responsibilities: * Prepare Excel sheets & reports using Power BI, SQL, Advance EXC. * Collaborate with teams on SLA tracking & productivity reporting. * Create VLOOKUPs/HLOOKUPs for data analysis & Call Reports. Health insurance Provident fund Annual bonus

Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions. Your Role As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Youll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT func...

Key Responsibilities: Act as the central coordinator for the IT service desk operations during the assigned shift. Triage incoming tickets on Jira and assign/reassign them based on (but not limited to): Team availability, Current workload, Urgency, priority, and proximity, Leave rosters, SLA & SLO performance Collaborate with both technical and business teams to ensure timely resolution. Ensure all tickets are acknowledged, updated, and progressed efficiently through the Jira workflow. Monitor Jira dashboards, alerts, and aging tickets to prevent SLA breaches. Conduct shift-based activities including: Detailed handover to the next shift | Ticket trend analysis | Alert monitoring | Status rep...

The job involves managing inventory and warehouse effectively to ensure operational excellence. You will be responsible for coordinating with vendors to procure stocks on time for smooth operations. An essential aspect of the role is experience in stock management, including managing the inflow and outflow of stock efficiently. You will be required to forecast stock requirements and ensure timely procurement to meet operational needs. Additionally, packaging and dispatching stock to various regions and merchants will be part of your responsibilities. Managing stock across different regions in the country and overseeing vendors while tracking SLAs and service issues are crucial tasks. You sho...

Oversee the day-to-day functioning of production systems, ensuring optimal performance, uptime, and 24/7 support coverage. Direct support teams in efficiently handling incidents, service requests, and real-time alerts to ensure swift resolution. Coordinate release and deployment workflows to guarantee smooth transitions with minimal impact on live environments. Manage incident, problem, and change processes in alignment with ITIL standards. Lead root cause analysis (RCA) for major incidents, implement corrective actions, and drive preventive measures. Handle escalations and ensure timely resolution of critical issues. Track Key Performance Indicators (KPIs) such as system uptime, incident re...

Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India. The company focuses on cloud operations, cyber security, and managed services. With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued partner for clients worldwide. This is a full-time hybrid role for a Service Delivery Manager - SAP at Cloudologic. We are seeking a dynamic and experienced Service Delivery Manager (SDM) with strong expertise in SAP environments to oversee and manage the delivery of IT services and solutions to our clients or internal business units. The ideal candidate will act as a bridge ...

Responsibilities Oversee the day-to-day operations of the Incident Management Team Act as a senior agent who will drive customer satisfaction through customer support Act as a mentor and provide oversight, coaching, and training to IM staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Clearly communicate escalated issues to Tier 3 and product managers as needed On-board all new IM team members Assist in the creation of the team KPIs as well as monitor and report on results Ensure that all customer inquiries and issues are solved correctly and in a prompt and profe...

Job Description Handle customer queries related to Google subscriptions via voice support Assist users with billing, renewals, cancellations, and account support Troubleshoot technical or payment-related issues with a customer-first approach Maintain high levels of accuracy, empathy, and professionalism during every interaction Follow standard operating procedures and ensure compliance with Google support policies Meet defined SLA, quality, and productivity benchmarks Eligibility Criteria Freshers or candidates with prior voice process experience Excellent spoken and written English communication skills Open to work in rotational shifts (including night shifts) Must clear: HR Round, Versant ...

Key Responsibilities Must have at least 3 months of collections experience; DRA certification preferred Perform data analysis and scrutinize client details to meet quality standards Identify process improvements based on study and QA feedback Use tools such as Pareto charts and run charts for performance analysis Achieve process SLAs and generate MIS reports Deliver presentations and share feedback to support continuous process improvement Maintain MIS and highlight areas of operational improvement Ensure compliance with Gage R&R specifications Open to working in rotational shifts Monitor team MIS to track productivity and skill enhancement Ensure maximum QA scores and achievement of targete...

Should have 3 months relevant inbound / customer service experience Involves Data Analysis careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage. Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement. Maintain MISs and report scope of improvement. Achieve minimum Gage RR Specs. Candidate should be open for Rotational Shift. Ensure pr...

Key Responsibilities Team Management & Leadership Supervise, mentor, and manage a team of agents to consistently meet or exceed operational targets. Provide regular coaching, feedback, and support to drive performance and ensure service quality. Foster a positive, engaging work environment that promotes employee development and team cohesion. Resolve escalated issues effectively while maintaining high standards of customer service. Operational Excellence Monitor daily operations to ensure compliance with SLAs, KPIs, and client requirements. Identify gaps in workflows and implement process improvement strategies. Drive performance metrics related to quality, efficiency, and customer satisfact...

Manage PMO team to enable smooth delivery of the client engagements Coordinate regular cross-office team meetings between offshore and onshore team Plan for PMO team members individual goals and guide them in their learning Facilitate induction of new team members into the team by coordinating kick-off meetings and gettingappropriate systemaccesses Coordinate and support administrative requirements for team events. PMO activities: Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc) Ensures quality of deliverables sent out by the PMO team Managesutilizationof the team members by ensuring regula...

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. The Site head role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. Key deliverables. Maintain healthy relationship with client/employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Roles & Responsibilities: The ideal candidate should possess the following qualities: Assertive ...