Supply Manager

About Loadshare:

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods
move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-milenetwork with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.What sets us apart:• Scale with depth: We handle ~400K deliveries/day across food, e-commerce (B2C), B2B retail, anddigital commerce, powered by a 20,000+ rider network.• Strong financials, stronger ambition: With 430 Cr in FY25 revenue and support from globalinvestors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability• Dual-engine model: We not only operate India’s most flexible last-mile delivery network, but alsolicense our in-house logistics tech platform that processes an additional 20 lac orders/day — one of thefew in India to enable asset cross-utilization across verticals• Strategic partner to India’s digital economy: We work with every major digital commerce player(ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities withinexisting giants while co-creating new models with emerging platforms and brands.

• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-
efficient, tech-enabled logistics engine in the country.

We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client
focus, deeper solutions, and new growth engines.Founders/ Founding team: Raghu Talluri (CEO) - Formerly at Myntra, McKinsey Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Cofounder Lunate Eco Overall 500+ employees on roll

What You’ll Do

• Monitor and enhance team performance using key daily metrics like talk time, attempts, connects, and conversion rates across inbound and outbound
• Manage rostering & scheduling to ensure adequate inbound call handling and outbound follow-ups
• Oversee digital channels, third-party sourcing partners (SPs), and referral programs to drive rider acquisition
• Run structured outbound call campaigns to drive funnel movement and rider sourcing
• Track turnaround time for bot-generated and manual tickets & ensure timely resolution
• Optimize cost by maximizing team productivity and leveraging IVR workflows for efficiency
• Provide insights to operations based on bot performance, outbound outcomes & funnel behavior
• Develop dashboards to track real-time KPIs, funnel health, and sourcing channel performance for leadership visibility
• Lead, coach & motivate a team of 4–50+ members, driving capability building & conversion improvement
• Track market trends and competitor strategies to strengthen our rider acquisition engine and supply planning

Who You Are

• 5 +  years of experience in supply
• Proven ability to manage high-volume inbound and outbound calling teams
• Strong analytical mindset with comfort in KPIs, funnels, and metric-driven decisions
• Experience driving productivity, cost efficiency, and process improvement
• Excellent stakeholder handling, communication & team leadership skills
• High ownership, execution bias, and hunger to scale fast-moving teams

Nice to Have

• Experience in logistics or supply
• Prior experience managing third-party sourcing partners & referral networks
• Comfort building dashboards & reporting structures for leadership reviews

Why This Role?

Supply is core to LoadShare’s scale. This role directly drives our rider acquisition engine, funnel efficiency, and productivity — enabling faster expansion while maintaining cost & quality discipline.

You will shape how we scale our supply capability over the next phase of growth.