Supply Chain Consultant

OVERVIEW OF THE ROLE:

The successful management of the external vendors used by TopSource Worldwide Group across the globe is pivotal to the achievement of the business growth strategy. They are part of our delivery model through the provision of in country payroll, employer of record and entity management services. They deliver local service, provide expertise, and always ensure we are compliant with local legislation.

This role is responsible for managing the commercial & contractual relationship with all our external vendors/suppliers. Collaboratively work with HR Ops team to support the migration of business from ICPs to TSW direct entities.

KEY RESPONSIBILITIES:

• Documentation:

  creation of master database with structured folders for each country. Regular maintenance of these documents as & when there is any update in any of the vendor’s requirements/country legislation changes impacting the BAU operations.

• Sales Consultation:

  being a Supply Chain Consultant, provide consultation support to Sales and Account Management teams when it comes to services & solutions offered by a vendor in a country.

• Escalation Handling:

  BAU teams will reach out to VM team in case of tier 2 escalations, the SME will be required to work collaboratively with Ops team & ICP/PSP to create an RCA & bring to resolution.

• ICP Consultation:

  as part of business change initiatives, TSW aspires to move the Employer of Records services to it’s direct entities. The SCC is responsible to conduct the ICP consultation meetings to smoothly transition the EOR business by keeping positive relationship with the vendor for other existing services.

• Onboarding & Terminations:

  liaise with Legal & Compliance team to execute the onboarding/offboarding any new ICPs or new service of existing ICPs. Create & maintain the process checklists for flawless execution.

• Service Scorecards:

  SCC is responsible to prepare & maintain the service scorecards of each vendor. Collate the monthly service feedback from ops teams & update the service scorecard of each vendor.

• Service Review Meetings:

  Schedule & conduct the periodic service review meeting with vendors to go through the scorecards.

• Cascade Communication:

  SCC to act as a channel between TSW Ops teams & external vendors to cascade the updates/changes impacting the relevant service lines.

DESIRED CHARACTERISTICS:

• Strong interpersonal communication (written and verbal) skills to articulate business needs to supply chain network and ability to work independently with a diverse group of people.
• Minimum 5+ years of experience in Global Payroll/EOR market working with clients & external global partners. Supply chain/vendor management experience is a plus.
• Ability to analyze the client/business requirements and negotiate the service offers with the external vendors.
• Proficient in detailed planning, organizing & multi-tasking.
• Should be able to work collaboratively with multiple stakeholders to establish strong & effective relationship

MEASURE OF SUCCESS:

• Timely onboarding/offboarding of vendors.
• All BAU escalations resolved in agreed timeline.
• Documentation completeness.
• Target migration of work to direct entities complete.