Supplier Care Investigations & TSAR Liaison Officer

The Non-Employee Staffing Office functions as a centralized model supporting all businesses to identify the right non-employee talent, quickly, efficiently and at the right price point. The program uses best in class service to recruit staff augmentation resources from preferred third parties and supports the onboarding of all non-employee classifications through standardized processes to mitigate risk for the Franchise.

The Supplier Care pillar is a dedicated team responsible for the oversight of Non-Employee Expiration Management, Supplier Maintenance, and due diligence items across the non-employee life cycle.

Key Responsibilities:

The requirements and responsibilities for the Supplier Care Liaison office include (but are not limited to) the following:

1. Support the Supplier Care Team Lead with projects and initiatives and process enhancements

2. Engaging with internal partners on any non-employee related investigations or escalations.

3. Managing compliance reports like Terminations & Resolve IT & DNR.

4. Working on Client Visa letters & Visa verification process.

5. Adhere to the set service level agreements.

6. Provide rehire & conversion clearances.

7. Process cleanups & Report management

8. Invoicing process & Purchase order (PO) related queries.

9. Duplicate work order, Spend depletion, Timesheets & other Miscellaneous reports.

Knowledge/Experience:

• Minimum 4 years of experience working in project management or staffing industry experience

• Experience with relationship management - including internal and external stakeholders

• Proficient in Microsoft Office including using MS Excel to present data and/or create reports

• Demonstrated experience with automated end-to-end sourcing tools e.g. Fieldglass, including implementation and organizational change experience

• Experience of training and mentoring new team members

• Experience of understanding and applying policies and labour laws

• Consistently demonstrates clear and concise written and verbal communication skills

• Able to grasp and master new requirements and related knowledge.

• Strong organization skills and detail orientation

• Able to work in a fast paced, high-pressure environment

• Ability to multi-task and deliver tasks

• Strong problem solving and troubleshooting skills

• Able to identify opportunities for improvement and innovation

• Flexible approach and willingness to adapt to needs and demands of clients

About Mindlance:

, Mindlance

Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”