Job
Description
Does this sound like you? A recent graduate from a prestigious university in India or elsewhere Strength in verbal and written communication in English and attention to detail Looking to experience a foreign work culture Passionate about higher education and providing great customer service Here are some more details: In-country is a British education management company launched in 2016 and now has a team of more than fifty people across Delhi, Mumbai, Lahore, and the UK. We manage the South Asian student recruitment operations for multiple blue-chip international universities and work on creative and exciting projects for many others. Our main office is located in Lajpat Nagar, New Delhi. In-country is looking to appoint a Student Outreach Support Officer to work as part of our dedicated team for our client, Aston University. As a Student Outreach Support Officer, you will play a vital role in guiding applicants through their enrollment process. Your primary responsibility will be to engage in conversion-focused outreach, addressing applicants' inquiries, and providing comprehensive guidance to ensure their successful transition to studying in the UK. You will keep students and stakeholders well-informed about academic program requirements, scholarships, enrollment restrictions, and other pertinent issues related to recruiting and admitting students. Employment type : One-year contract (from 1st August 2025 to 31st July 2026) Key Responsibilities: Lead conversion-focused outreach initiatives aimed at engaging Aston University applicants, ensuring timely and effective communication that addresses their queries, concerns, and motivations for choosing Aston, ultimately increasing enrollment rates. Deliver comprehensive and personalised guidance on academic program requirements, enrollment procedures, tuition fees, scholarships, accommodation, and other critical aspects of studying at Aston University, empowering applicants to make informed decisions. Provide end-to-end support throughout the application journey, including assistance with document collection, understanding admission criteria, meeting application deadlines, and navigating technical processes to ensure a seamless and stress-free experience. Liaise proactively with internal departments and Aston University’s admissions and academic teams to troubleshoot and resolve applicant concerns, clarify procedural doubts, and streamline the recruitment and enrollment workflow. Maintain meticulous records of all applicant interactions, status updates, and follow-ups using internal CRM or student tracking systems, ensuring data integrity and enabling effective reporting and future outreach strategies. Stay continuously informed about changes and updates to Aston University’s program offerings, entry requirements, and policy shifts, ensuring the most accurate and up-to-date information is communicated to prospective students and internal stakeholders. Qualifications: Bachelor's degree in any field. Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Ability to work independently and as part of a team. Knowledge of higher education systems, especially related to international students, is a plus. Previous experience in student recruitment or admissions coordination is desirable but not mandatory. Benefits: Extremely generous annual leave Medical insurance and pension contributions Competitive salary Emphasis on work-life balance, ownership of tasks, and staff development Being part of a high-functioning, close-knit team Location: In-country Delhi Office, E-265, Amar Colony, Lajpat Nagar-4, 110024. How to apply: Fill out the form on the website no later than 10th June 2025. Top Tip – write a proper cover letter, bespoke to this job. Show more Show less
