Strategic Business Development Executive

We are now looking for a Strategic Business Development Executive (Farming) to join our client success team. If you're passionate about building long-term relationships, love solving problems, and have experience in the test prep or coaching space, we’d love to talk to you.

Key Responsibilities:

• Manage a portfolio of existing client accounts (coaching centers, institutes, test prep
• partners)
• Serve as the primary point of contact for client communication, queries, and support
• Maintain high levels of client satisfaction by ensuring timely delivery and ongoing
• value
• Conduct regular client meetings, feedback sessions, and engagement reviews
• Identify opportunities for upselling, renewals, and account expansion
• Collaborate with internal teams (sales, tech, content, product) to resolve client issues
• Track usage, engagement metrics, and escalate risks proactively
• Educate clients on new features, product improvements, and best practices
• Document all interactions, follow-ups, and client feedback in CRM tools

Key Requirements:

• 1–3 years of experience in account management, client servicing, or customer success
• Prior experience in the EdTech, coaching, test prep, or education services industry
• preferred
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and manage multiple client accounts
• Familiarity with CRM software (e.g., Salesforce, Zoho) and MS Excel/Google Sheets
• Problem-solving mindset with a customer-first approach

Preferred Qualities:

• Empathetic and relationship-oriented personality
• Strong understanding of test prep markets (JEE/NEET/UPSC/SSC etc.)
• A proactive learner and collaborative team player
• Comfortable working with both technical and non-technical stakeholders

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person