Store Operations Manager

Lead the expansion and operational excellence of our pharmacy chain. You will spearhead the opening of new stores—managing site surveys, landlord negotiations, paperwork—while ensuring existing outlets run efficiently, profitably, and compliantly. This is a hands-on role requiring a B.Pharm qualification and experience in multi-unit retail pharmacy operations.

🔑 Key Responsibilities

1. New Store Expansion

• Conduct market & sales surveys to identify potential locations
• Negotiate lease agreements and rental terms with landlords
• Manage legal and property paperwork (layout, licenses, obligations)
• Coordinate interiors, equipment sourcing, fit-outs, and store launch

2. Store Operations & Management

• Oversee daily operations: staffing, workflow, inventory, compliance
• Set KPIs (sales, inventory turnover, shrinkage, footfall) and monitor performance
• Train, mentor, and build capabilities in store managers and teams
• Implement and audit SOPs for dispensing, merchandising, and stock control

3. Sales & Profitability

• Partner with marketing to execute promotions, merchandising, and community outreach
• Analyse sales trends to continuously improve store performance

4. Regulatory & Compliance

• Ensure compliance with pharmacy regulations and health/safety norms
• Maintain meticulous records (licenses, SOPs, drug storage, audits)
• Coordinate with corporate audits, inspections, and legal teams

5. Team Leadership & Coordination

• Recruit, train, and manage store operations teams
• Develop leadership bench-strength across stores
• Report performance and insights to senior management

🎓 Qualifications & Experience

• Educational

  : B.Pharm from a recognized institute

• Experience

  : 5+ years in retail pharmacy store operations or expansion
• Proven track record in managing multi-unit pharmacy outlets, new store roll‑outs, lease negotiation, P&L management, and inventory control

🛠 Skills & Competencies

• Leadership

  : team building, mentoring, performance management

• Commercial acumen

  : lease negotiations, budget & cost control

• Operational expertise

  : SOP implementation, inventory management, P&L analysis

• Regulatory knowledge

  : pharmacy laws, compliance, documentation

• Project management

  : store launches, timelines, vendor coordination