Store Manager

Job Title: Store Manager

Department: Retail Operations
Industry: Cosmetics / Retail / Manufacturing
Location: Kharakpur , west Bengal
Reports to: Regional Sales Manager / Area Manager / Retail Head

Job Purpose:

To lead and manage the day-to-day operations of the store, ensuring high levels of customer satisfaction, driving sales performance, maintaining brand standards, and ensuring smooth operational execution. The Store Manager plays a pivotal role in representing the brand and ensuring customer engagement within a cosmetics retail environment.

Key Responsibilities:1. Sales & Customer Experience

• Achieve and exceed store sales targets and KPIs.
• Provide exceptional customer service and ensure customer satisfaction and retention.
• Monitor customer preferences and feedback; suggest improvements in products and services.
• Train team on selling techniques and product knowledge, especially for skincare, beauty, and cosmetic products.

2. Store Operations

• Ensure smooth functioning of daily store operations.
• Maintain visual merchandising standards and cleanliness of the store.
• Ensure all in-store displays, testers, and promotional materials are up to date.
• Handle stock management including inventory control, receiving, and stock replenishment.
• Ensure compliance with all safety, health, and hygiene protocols.

3. Team Management

• Recruit, train, and manage store staff.
• Assign tasks and monitor performance of team members.
• Conduct regular staff meetings, coaching sessions, and performance reviews.
• Motivate staff to meet or exceed performance targets.

4. Inventory & Stock Control

• Monitor inventory levels and work closely with the warehouse/manufacturing unit to ensure stock availability.
• Conduct periodic stock audits and minimize shrinkage and wastage.
• Handle expired or damaged products as per company policies.

5. Reporting & Administration

• Prepare and submit daily, weekly, and monthly sales and inventory reports.
• Monitor store expenses and ensure operations remain within budget.
• Coordinate with backend teams including HR, finance, and supply chain for operational needs.

Key Requirements:Education & Experience:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3–7 years of experience in a retail management role, preferably in the cosmetics, beauty, or FMCG sector.
• Experience working with manufacturing or distribution channels is a plus.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of retail management software (POS systems, inventory management tools).
• Strong customer focus with a passion for beauty and cosmetics.
• Ability to analyze data, identify trends, and make decisions based on insights.
• Problem-solving and conflict resolution abilities.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person