Store Manager

Brand:

Department:

Location:

Reports To:

Experience:

Job Summary:

The Store Manager is responsible for the overall performance, profitability, and smooth operations of the Jockey store. This role requires leadership in driving sales, delivering exceptional customer service, maintaining visual merchandising standards, managing inventory, and leading the store team to achieve business goals while upholding the brand’s values and image.

Key Responsibilities:

1. Sales & Customer Service

• Drive sales and achieve store targets through effective team performance.
• Deliver excellent customer service and ensure customer satisfaction.
• Analyze sales trends and take proactive measures to improve store performance.
• Handle customer queries, complaints, and feedback professionally.

2. Team Leadership & Management

• Lead, motivate, and develop the store team to achieve business goals.
• Conduct regular team meetings, trainings, and performance evaluations.
• Create a positive, performance-driven work environment aligned with Jockey’s culture.
• Schedule staff shifts and ensure adequate coverage during operating hours.

3. Store Operations

• Oversee daily store operations to ensure efficiency and compliance with company standards.
• Maintain cleanliness, hygiene, and safety standards inside the store.
• Manage cash handling, billing accuracy, and daily sales reconciliation.
• Ensure adherence to company policies and procedures.

4. Visual Merchandising & Brand Standards

• Ensure store displays and visual merchandising are executed as per brand guidelines.
• Keep the store layout appealing and updated according to seasonal trends and promotions.
• Coordinate with the VM team for new product launches and promotional setups.

5. Inventory & Stock Management

• Monitor stock levels and coordinate replenishments to avoid shortages or overstocking.
• Conduct regular stock audits to ensure accuracy and prevent shrinkage.
• Manage inward and outward stock movements as per company protocols.

Qualifications & Skills:

• Bachelor’s degree or equivalent qualification preferred.

• 2–5 years of experience

   in retail management, preferably in fashion/apparel brands.
• Strong leadership, communication, and interpersonal skills.
• Proven track record of achieving sales targets and managing store operations.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and retail POS systems.
• Flexible to work weekends, holidays, and rotational shifts.

Key Performance Indicators (KPIs):

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and retention.
• Stock accuracy and shrinkage control.
• Visual merchandising compliance.
• Team performance and attendance.
• Store audit and operational compliance scores.

Work Environment:

• Retail store environment with extended standing periods.
• Requires flexibility with working hours and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Work Location: In person